McDonalds

To McDonald's corporation
I want to state that on January 31,2024 I went to one of your location on 2576 simpson road kissimmee florida and order 2 big macs medium fries and an ice cream cone for pickup at 9pm . when I got home after work I got the suprise of my life opening one of your Big Mac burgers bitten by one of your employees at this location this was the worst, most awful and disgusting experience I've ever been through.

My family and I are your number one customers who visit this location everyday and more than one time a day since we lived in Florida. I don't understand how this could have happened in your kitchen when you have multiple staff and two managers on duty to over see everything that happens in your location. When I called your store and explained the situation to your manager on duty all she said was it could probably be half of meat who in this world will tell a customer it could be half of meat like if this is what they constantly serve HALF OF MEAT on top of no apology and I had to stress the fact that it is not half of meat is a perfect bite of the burger. When I arrive to the store the manager stated "what would i want her to do " , like no consideration or apology .

The manager only refunded me the burger amount not even my entire most disgusting meal. Where is your dedication in serving quality food ?where is my enjoyable experience? This has traumatized me to the max where me or my family will never eat from this or any McDonalds never again. I want someone to be held accountable for their actions where is the supposedly trained employees to serve food at a nation world wide #1 fast food chain.

Now makes me wonder if the employees who have been hired are doing this to many peoples food.

Ive been so disappointed and I will like to hear from someone on your end because an apology isnt and wasnt sufficient to me and this has to be taken care in an urgent matter. I would like to pursue this legally

I went to my local McDonalds after seeing an advertisement about better menu items.I have not been to McDonalds in a very long time, because the quality of the food and my local McDonalds track record almost ALWAYS messing up my order.. Well, let me tell you, they did not disappoint.

It is the same old thing, cold chewy fries and a screwed up order not to mention the burgers are definitely not an improvement.

Looking at my order and looking at my receipt is almost comical, (photos say everything)

I am literally thinking about posting this on Instagram, but I just decided to see what your thoughts were first.

I placed an order for two hamburgers with no onions and extra pickles, What I received was two burgers, one with onions and one without, one burger had one pickle and the other burger had two pickles. I checked my receipt just in case maybe they didnt hear me properly when placing my order, however, my order CLEARLY shows no onions and extra pickles on two hamburgers.

What is the point of Asking me what I would like to order, because it seems like I get whatever they feel like making that day! I am sick and tired of high prices and garbage service, and I wont be going back to this restaurant, I use that term loosely, very loosely.

There is zero pride in someone doing their job anymore, especially at this location.

I have pictures and a receipt if anyone at Corporate cares.

Your McDonald's employees have absolutely no knowledge how to use app . You need to get a better system in place.

I WILL NEVER eat McDonald's again . The way I was treated in store telling me I'm lieing and ordered some where else and I'm literally showing them the app !!! I call your customer service line and the woman was done with me and just sent me to the automated system. I'm done !!!

McDonald's has *** poor customer service all the way around .

It actually got better with app because you didn't have to talk to any of your employees and for some odd reason they get the order right using the app but can't if you order at McDonald's but since the app seems to glitch and your employees as I was told know nothing about the app oh well call customer service. Never again .

1/29/24- Ordered chicken mcgriddle via app. Mcgriddle was perfect but the chicken was cold and rubbery.

I did not have time to go back and get another one.

1/31/24- Curbside order placed via app. After waiting 12 minutes I went inside to get my food and all the lady inside said was "I ain't got no help.

I'm here all by myself". This was clearly a lie as there was one employee wiping the soda machine. I'm not sure what that OTHER employees job is but she could have brought my food to me.

Neither of the ladies even apologize. And that one just kept complaining to me she was by herself. Needles to say food was cold but I was late for work so couldn't go back and get a hot meal.

2/2/24- Ordered SEC biscuit. Food was delivered curbside.

Last was very friendly and food was how... However, my SEC biscuit HAD NO SAUSAGE!!! I am unable to get McDonald's to answer there phone.

I did not get a receipt so I can't get any help on line cause I don't know the store number which is located on the rec(that I didn't receive) .I'm feed up trying.

My solution is I will not be going back to the McDonald's at 4222 University Blvd, Tuscaloosa, Al.

I will not be going to any McDonald's ever until you make this right!!!

I understand we all have bad days and things happen but all 3 of my orders were messed up. You are linking at more than a bad day.

You have some real problems with that location.

Please make this right!!! I went 3 days this week with no food til supper time because I counted you y'all to do your job but you failed me!

My problem was my first came to the drive-through. I was waiting for half an hour for someone to speak to me at the drive-through speakerphone.

I let them know about it, but it seemed that your employees seem to be trained derogatory and live in an atmosphere and working atmosphere that is derogative, I am not happy with the service of the drive-through of West Jefferson, Ash County McDonalds.

This is honestly needs to be written up. They were very disrespectful and rude at the window because they said I was yelling at them at the speakerphone after they said they couldnt hear me please your employees that dont know any code of conduct or any common knowledge of being a civil hard-working citizen.

Edward simmons

1470 N flat rock rd

Douglasville , Ga 30134

404716****

February 29, 2024

McDonald's Corporation

Customer Service Department

2111 McDonald's Dr.

Oak Brook, IL 60523

Dear McDonald's Corporation,

I am writing to express my extreme disappointment and frustration with the service I received at one of your establishments, located at [ Location #31848], on February 28, 2023 9:24pm - 9:58 pm As a loyal customer of McDonald's for many years, the experience I encountered on that day was utterly disheartening and has left me feeling deeply disappointed.

I arrived at the restaurant with the intention of enjoying a meal that I had been looking forward to all daya 6-piece nugget and double cheeseburger meal deal. However, what I received was far from what I anticipated.

Instead of the promised meal, I was handed a bag containing only three cold nuggets and a cold burger, which was not only inadequate but also completely unacceptable.

What exacerbated the situation was the poor management skills demonstrated by the staff on duty that day. Despite my attempts to communicate my issue with multiple employees, it seemed as though I was being purposefully overlooked and disregarded. Four different employees were made aware of my dissatisfaction, yet none of them took the initiative to address my concerns promptly or effectively.

After waiting for what felt like an eternity, one employee finally informed me that the matter had been brought to the attention of the manager. However, the response I received from the manager was nothing short of appalling.

Instead of approaching me with professionalism and empathy, I was met with a rude and unfriendly tone, as if I was inconveniencing her by bringing forth my concerns.

Her initial greeting of "what you had?" was not only unprofessional but also incredibly unwelcoming. As I attempted to explain the situation and the length of time I had been waiting for assistance, I was rudely interrupted and told that I should have simply asked for a refund. Furthermore, I was dismissively informed that I "can't see what's going on" and that the manager was too busy to address my concerns properly.

The lack of empathy and disregard for customer satisfaction left me feeling marginalized and discriminated against. As a loyal paying customer, I should not have to endure such treatment or be made to feel as though my concerns are insignificant.

The emotional toll of being ignored and brushed aside by those in positions of authority is something that I cannot easily overlook or forget.

It is disheartening to see the decline in customer service standards at McDonald's, a company that I have supported and patronized for so many years. As such, I believe that it is only fair for McDonald's to compensate me for the inconvenience and difficulty I experienced while attempting to enjoy a simple meal at one of your establishments.

In conclusion, I urge McDonald's Corporation to take this matter seriously and to address the issues of poor management and customer service at the (Location #31848 )restaurant.

As a loyal customer, I hope that my concerns will be acknowledged and that appropriate measures will be taken to prevent similar incidents from occurring in the future.

Thank you for your attention to this matter. I eagerly await your prompt response and resolution to this issue.

Sincerely,

Loyal Paying Customers, Edward Simmons

McDonalds is a good place to eat especially when you have kids and a family to feed I like going to McDonalds. They got good food that chicken nuggets are the bomb.

It is great I love it they are quarter pounder. I love their quarter pounder its us excellent the fish sandwich there other other sandwiches. I love it Ive eaten everything except for the big Mac Now I love their ice cream. I love their mocha they have great drinks.

I wish they bring the root beer in. That would be nice. Then I have things their personality is awesome with certain personalities. They treat certain people like their dont exist.

I like to go in there when theyre certain people working, and they all treat me with high most respect , thank you McDonalds. Hope you can find a way to change certain peoples attitude management included.

First I went to the McDonalds by the airport to wait on my room at the easy8motel in Phoenix Arizona I went in and they had no outlet for me to charge my phone had to ask a nice young long haired Spanish man to get him to charge my phone behind the counter where I could call my wife really nice ppl I just got off the plane and was waiting on my room with a dead phone so that wasnt a big issue but then I had to *** the bathroom door was locked and I had to ask 2 times to use the restroom it was either the toilet or the garbage can that bad so me having to wait being diabetic was bad u could have peed myself waiting. That is my first praise and complaint bad customer service for the first part but young Hispanic man made it right for me after I asked he should be praised and possibly considered for management if not already.

The second praise was i ordered a deluxe c combo with them and the young Hispanic girl in the back making the sandwich should be store or corporate manager because out of all the McDonalds I have ate at in my travels that was the absolute best hamburger I have had I would gladly pay $15 for that sandwich every single time I lacked nothing on this sandwich I even ordered extra pickles and didnt need them the mayonnaise was coming out the sides as I said best sandwich ever please make them aware of my gratitude. The other complaint I have is there open 24/7 but close the lobby down early and will not take orders at drive threw if you have no car. Im 20 feet from the McDonalds hotel behind store so I walked there to get a sandwich and they told me after standing in car line for 20 min to order that they could not take my order without a car Im traveling by plain in hotel by airport I wouldnt have a car so Im from Alabama they take orders all day long in drive threw if lobby is closed so why does the Busiest McDonalds around the airport thats 24/7 that closes lobby early not take orders. I know its a rough neighborhood because Im law enforcement back home but if your going to be open 24/7 by a airport/motel you would at least think you would take orders by phone if your going to close lobby then have a confirmation number for pick up at side door or window.

Lost a lot of Business that night plus little girl In window was very rude about it saying no car. No service all I wanted was food so had to order doordash from somewhere else.