I ordered food and waited an hr and a half for food.. asked 5 different times because everyone was getting their food.
Was offered something for free. Finally talked to a manager and said I want a refund because of how long i had been waiting. She gave me the refund. Then asked for ice cream cones for my kids and they gave me attitude.
15 mins later I asked why I was still waiting for food. The manager said she asked for a refund. So I yelled and said I have been waiting an hr and a half. This is unacceptable so of course I should get something off..
but my children still need to eat! All of the customers were on my side. So 10 mins later I finally got my food that was wrong. And they were very rude to me.
The staff felt bad and tried what they could gave excuses that there was 6 new people working. Not my problem.
The manager Christine was very rude and not helpful! My kids were very upset and as was I.
Product or Service Mentioned: Mcdonalds Manager.
Reason of review: Poor customer service.