Pansy Ias
map-marker Bowling Green, Kentucky

App won't continue

Helpful! My problem was corrected and I now have a functioning app. Thanks for your help! You have restored my faith in McDonalds. Way to go.
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Anonymous
map-marker Jacksonville, Florida

Got charged for medium fries on the app on free fries Friday

Got charged for medium fries on free fries Friday! I spent more than a dollar and still got charged for the fries!
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User's recommendation: Don’t use the app for payment

Anonymous
map-marker Atlanta, Georgia

Bad service

I stood in line for 45 minutes before I got my order taken a d Then the manager asked .e to leave for complaining about the service at the Gastonia NC location at Franklin square.
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User's recommendation: Never go there

Allan D Pay

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Verified Reviewer

Complaints

The McDonald's on white plains rd on east 232st in the Bronx has a habit of chasing customers away by only serving coffee. It should not be called McDonald's it should be called a coffee shop. Management says they are out of food .every other day .th8s is *** McDonald's Management treats its customers
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Pros:
  • Good and fast when people do their job
Cons:
  • No food in the early am hours

Preferred solution: Free food coupons

User's recommendation: Don't go early in the AM hours you will only be served coffee no food

Anonymous
map-marker Columbus, Georgia

The worst Customer service

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We had waited in line for 20 minutes. No one reviewed our order to make sure it was correct.

Pay window was irritated but I can over look that, why I dont know. When we got to the 2nd window we realized we were missing 3 fries, 3 drinks and also two cheeseburgers . Turns out they only rung is up for single cheeseburger meals instead of the double meals. No biggie as we are trying to correct the fries and drinks we ask if we can PAY for two more cheeseburgers since they took our order wrong.

Was told by the cashier with such distain no that we would have to go all the way around even though we had just waited 20 minutes for this order that they took incorrectly. Ask to speak to the manager to get told by said manage he understands the frustrations but we would have to go around and reorder as rudely and with such attitude as possible.We ask for their names because at this point the attitude is ridiculous and they werent wanting to make it right and we told them we were going to call corporate. Was told by both the cashier and manager they didnt have to give us their names. They also said to go ahead and call corporate and they will tell them we cussed them out, excuse me I had two of my children in the car with me so thats a no go right there.

Then we were called *** crackers by the cashier. Well, I can now see as to why you hate your job as your attitude reflects where you will go in life.

I should have looked at the reviews for this location as they have poor reviews. Next time we will stick to our normal location at Milgen Road as they are fantastic.

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User's recommendation: Don’t waste your time

Ramon R Qyo

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Verified Reviewer
| map-marker New York, New York

Complaint.

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McDonald's food quality is not the same any more, for the second time this month my food was served cold, chicken nuggets and fries tasted like they were cooked hours before, self service Kiosk was not printing receipts. On my last visit, expressed my concern about my food being cold and the associate told me everything was cooked at the same time so if she exchange it, was going to taste the same.
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Loss:
$9
Pros:
  • Was my favorite fast food restaurant
Cons:
  • Quality of food and service has gone down in recent memory

Preferred solution: Apology

User's recommendation: Express your insatisfaction if you don't receive the service expected

Bill S Ctt
map-marker Fortville, Indiana

Wrong and missing order

I ordered them my app did not receive the correct order. Also added an additional order page separately did not get that sandwich. Ive been trying to call the McDonalds in new Palestine Indiana 17 times they will not pick up the phone. I want some resolution I want my money back McDonalds you do not own the world, somebody fixes for me call me back 317-501-****
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Nicole H Wbe
map-marker Montgomery, Alabama

Customer Complaint

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I went to McDonalds on Taylor Rd in Montgomery,Al.I do not recommend anyone to go to this location.First of all they pulled me up only to have my food cold and wrong.I went inside and told the employee,she got smart with a nasty attitude so I told her to just give me a refund.The manager kept making orders and refused to give me my money.I walked out without my food or money after waiting 40 minutes.The employee got smart with another customer trying to order and they left as well.
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Preferred solution: Satisfaction

User's recommendation: Do not go to this location,they are nasty and rude

Sharis Jfs

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Verified Reviewer
| map-marker Wolverhampton, Wolverhampton

To complain

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Was told food would be 3 min through drive through waited 30 min ended up going inside and waiting again for food to be done to then get home which takes 4 minutes to find all the food was cold not the first time this as happened to then be spoken to really rudely by staff absolutely disgusting looking forward to your reply and was not given a receipt
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User's recommendation: Don’t use Cannock road McDonald’s

Brandi F Wti

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Verified Buyer
|

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Verified Reviewer
| map-marker Federal Way, Washington

Problem with app order

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McDonalds - Problem with app order

I order from the mcdonalds app and went to the restaurant location to pick up my food. When I got there they told me that they didn't have what I ordered and offered me other food and drink instead.

I refused the replacement and requested a refund, but was told that the restaurant could not give me a refund and that I had to request it through the app. This is incorrect because I have received a refund directly from a mcdonalds restaurant for an order placed on the app before and it is stated on their website and app that you are super to reques refunds from the location of pickup. Regardless, I didn't argue with them I just sent a message requesting a refund from mcdonalds customer service through the app within 5 minutes of not receiving the order on 8/8/23 at 12:52am. It is now 8/14/23 and I haven't recieved a refund or even acknowledgment of my request.

This is not the first time I have had a customer service issue overlooked/ignored by mcdonalds. In order to get points and earn free food they want you to place a mobile order, but if there is a problem it can be ridiculously difficult to get it fixed.

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Loss:
$5
Pros:
  • Open late or 24 hours
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Order at the restaurant or don't eat at mcdonalds

Heather d Mhl

Rude and unprofessional customer service

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The young BOY as you can not call someone a man when they act childish. Is the most RUDE and disrespectful person I have ever come across. Not only was he rude at his window but he decided to come to the next window and proceeded to make fun of our vehicle and to me and my CHILDREN. Mcdonalds DO BETTER!!! WE WILL NEVER VISIT THIS LOCATION AGAIN!!!
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Preferred solution: Nothing. I want you to hire people with respect.

User's recommendation: DO NOT GO HERE

Gabriella S Hzo

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Verified Reviewer
| map-marker Atlanta, Georgia

Awful customer service.

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Free refills of coffee are only given to customers on the Northside of Atlanta which is predominantly White. On the Southside of Atlanta which is predominantly Black getting even one refill is like pulling teeth.
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Pros:
  • Good food and coffee
Cons:
  • Horrible service by rude people

Preferred solution: Apology

User's recommendation: Avoid McDonald's unless you are on the Northside of Atlanta or you don't order coffee.

Aref N Qxj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Warren, Michigan

I want a refund for missing order and no one is answering at customer service

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McDonalds - I want a refund for missing order and no one is answering at customer service
McDonalds - I want a refund for missing order and no one is answering at customer service - Image 2
McDonalds - I want a refund for missing order and no one is answering at customer service - Image 3
Updated by user Oct 13, 2023

No one has contacted me I called twice already.

Original review Sep 28, 2023
No answer for refund from customer service. Restaurant said I have to drive back for replacement or call customer service corporate I wanted my credit card refunded. No this app wants me to type a letter to get results. Its an inconvenience all the way around. Which is ridiculous. I just want my money back
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Loss:
$30
Cons:
  • Everything at this point

Preferred solution: Full refund

User's recommendation: Bad experience

val B Seh

Sick of losing money from Mcdonald's

I ordered two apple pies yesterday and when I got all the way to where I was going I opened the bag and they were not in there... I took that as a loss.

Then I, for the first time because my daughter was sick and I was extremely busy, did the delivery. Well half my order was not there and they charged me for the delivery fee and my daughter wouldn't even eat her food because there were no dipps. I called, even though I was busy and that was part of the reason I did it this way, and they basically told me "oh well".

The only reason I called is because this type of thing happens too often and I let it go, and I finally decided I needed my money back, or something, and Mcdonald's would not cooperate. I literally go there and give so much business and I will no longer if this is not resolved in some way.

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Loss:
$20
Cons:
  • Apparently do not believe a loyal customer

Preferred solution: Full refund

User's recommendation: Go somewhere else

1 comment
Guest

You needed to back and return the food you had if you wanted a full refund. All of you people complain you want a full refund but you call on the phone instead of going back.

Tina A Avx

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Verified Reviewer

Unpleasant service

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There crew members are unprofessional disrespectful need more training on work ethic and customer service
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Speak up

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