McDonalds
Reviews and Complaints
Problem with app
Preferred solution: Resolution. I need ability to create online account with my VALID email address. Which ends .net
User's recommendation: Allow them access to create account
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Verified Reviewer | Denver, ColoradoUnproffesionalism
User's recommendation: Don’t waste your time going to this 24 ! hour restaurant . They’ll turn you away anyways
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Verified Reviewer | Doylestown, PennsylvaniaI got the wrong number I got Canada. I need the United States.
I need the United States McDonalds my granddaughter, and I went to go get ice cream cones because we have been out of electricity for about five hours and they told us I cant hear you so I spoke loudly into the machine and then she said something about you dont have to yell around to the window and so I told him I said Im sorry I didnt mean to yell to the girl who is taking my money then when we got the ice creams, they were about 2 inches tall all melted and the lady said you are *** rude And I just honked my horn and I tried to engage with them, but they would not listen to me if that is the kind of employees that you have working for you I will not go to McDonalds anymore my name is kamlea KAMLEAA my telephone number is 918-791-****. I will get to the bottom of this. No one talks to me or my granddaughter like this.
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Verified Buyer | Ballston Spa, New YorkRefund needed
On Sunday July 23, 2023 I arrived at McDonald's in liberty, ny and placed a mobile app order. I could not finish placing the order cause the wifi was terrible and my phone kept circling.
I couldn't do anything other than back out and try and cancel the order. I then proceeded to the other side of mcdonalds and placed a new order and removed one of the items previously placed. The 1st order was order# 1966 and that was the order I did not receive. The 2nd order # 1972 was the order I did receive.
I am still waiting for a refund and wad told by my bank if I have to dispute it they are going to cancel my card I placed the order on and will have to wait 2 weeks for a new one if you don't refund the $. Please take care of this and refund my $ back
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Verified ReviewerLisa was rude and disrespectful
- Easy to use app
- Rude and difficult employees
Preferred solution: Her to lose her position/or her job as she doesn’t deserve to treat people or employees they way she did
User's recommendation: Go anywhere but here
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tully, New YorkBad service
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Verified ReviewerOutstanding service for your general manager today to my grandson
I took my grandson (who is high functioning autistic 14 years old), for lunch at the McDonalds location in Gilbert, Arizona, Higley & Chandler Heights. We go there all the time.
My grandson noticed the Grimaces tee shirt an employee was wearing & wanted to have one. They were the shirts only the employees received. So of course my grandson now wants to work at McDonalds. Told him he has to wait until he is 16.
I asked your general manager, Maria where we can buy a Grimaces shirt. She gave me the web site to shop & showed me a catalog. The catalog did not have the same shirt your employee was wearing. Maria told me she had a new shirt at home & would give it to my grandson.
I offered to pay for the shirt but she said no, he could have it. Maria had her husband bring it to the store. That was such a kindness to my grandson & Outstanding Customer service. Your company should be very proud to have Maria as your general manager.
The entire staff at that location are always nice & give excellent service. The store & bathrooms are always very clean.
Please give Maria the recognition she deserves. She made my grandson very happy & made his day.
Sincerely, Rachel Cuffari
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Verified Reviewer | Detroit, MichiganPoor service
User's recommendation: Don't wait ..leave
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Verified Reviewer | New Port Richey, FloridaI was shocked!
User's recommendation: Walk in and watch your order being made!!!
Disorderly condi uct abuse and wrongful
Preferred solution: Satisfaction
User's recommendation: Don't go there
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Verified ReviewerSorry *** cold food it ducked I’m trying to be nice but I pay a freaking a lot of money for cold food
Preferred solution: Full refund
User's recommendation: Get better people
Transfer balance
Mobile order not received
User's recommendation: just dont go
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Verified Buyer | The Bronx, New YorkBad experience with store
User's recommendation: Go to another location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Leongatha, VictoriaRudeness
Preferred solution: Full refund
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They were talking to you, not to your grandkids, You were rude and I am sure you embarrassed your poor grandkids.