McDonalds Reviews and Complaints
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12
ISSUES RESOLVED
4.1K
TOTAL REVIEWS
$1001.7M
CLAIMED LOSSES
$1.7M
AVG LOSS
350K
PAGE VIEWS
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Cons
- Customer service
- Service
- I did not like the customer service
Pros
- Proximity to my house
- Usually the food
- Most unprofessional
Latest review first
- Latest review first
- Most helpful reviews first
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Mcdonalds - Burger Review from Philadelphia, Pennsylvania
I went to McDonald's in Roxborough, Philadelphia, Pennsylvania and basically got horrible service. I always come to this McDonald's because it's convinient and nice to meet up with my friends. I walked up to th counter and they said, "What do you want?", first of all I've got to say, that is no way to greet a paying regular. But, I let it pass and continued to say, "I would like a double hamburger, only pickles and a small fry basket." She only knodded and walked away, giving a partial eye roll in my direction. I waited and waited for about 15 minutes, then she came back, I started to say something, she dumped my food onto the tray and then walked away before I was finished. I looked at my food and it had cheese and ketchup, my fries were stale, aswell. It was 8 minutes, I counted, before anyone came back to the counter. I told them that my order was wrong and they denied getting it wrong, I showed them my receipt then they finally made a new burger and fries. I waited 20 minutes for that. My friends said they had to leave because I hadn't eaten yet in about 40 minutes, I just explained to them and they suggested we go to Saladworks next time. It was a horrid experience. Anyway, my friends ended up leaving before I even ate, spent no time talking to them because I was handling things at the counter, when I did get my food, it was somewhat cold, but didn't complain and I was hungry, so I just ate it. I ate alone. Not to mention, the dirty floors and counters.
Review
Product
Mcdonalds Burger
Reason of review
Poor customer service
Mcdonalds Manager Review
I walked into McDonald's and it was 115 degrees in Arizona at the time . I sat down to recuperate and the manager took no more than 25 seconds to tell Me to leave he said sir you don't have any McDonald's products in front of you, so I'm going to ask you to leave your loitering. So instead of ordering food like I planed l lost my appetite and left .
Review
Service
Mcdonalds Manager
Reason of review
Poor customer service
Mcdonalds Staff Review
I go into McDonald's a lot! One of the managers is not a nice man at all! He is very rude to his employees ! His name is Curtis from coffeyville ks ! He picks on all the girls there! Touches some of them in wrong way and yells at the rest! This is not a good place to eat if you want to enjoy your food!!!!
Review
Reason of review
Poor customer service
Mcdonalds Staff Review from Bellevue, Washington
Went to the mc donalds in ann arbor mi on baker road the other day. Worst service I've ever had. A guy named Brian was yelling at the employees, making them feel ***, telling them they were slow and should be fired, he was acting like he was the big boss , cussing and making the employees not to mention the customers feel very uneasy. I've never seen this guy there before he must be new but he needs to go. That's not right at all! My kids were there, and the *** coming out of his mouth was awful. We left along with a few other people. Very unprofessional!! Supposed to be a kid safe food place. Stop hiring people like that.
Review
Reason of review
Bad quality
McDonalds review in Washington, District Of Columbia: Nasty manager
The manager or lead, I think could be a lead because she wears a black striped shirt different from the other employees. She a Hispanic young woman that works at the store on 5th and E. St., N.W. She has a very nasty attitude...the kind that can mess your morning up. If you ask her a question, she gives you this nasty look and answers in a very disrespectful way. I've heard her talk to other customers in that way and their response was the same! I don't know why you have people working as managers with no customer service skills!
Review
Service
Mcdonalds Manager
Cons
- Horrible customer service
Reason of review
Poor customer service
McDonalds review: McDonald's Perkins rd Memphis Tn
I ordered on the way to work in the morning a egg mc muffin, chicken biscuit, and a chicken biscuit with egg and cheese and a lrg tea. $11.00. When I got to work I had 3 sausage biscuits so I called to complain, the lady said they gave me the wrong order and it was sitting there and I told them no kidding and I would come next week and get it. That was all that was said. The next week I order the same thing and tell them it should be free finally after explaining mysel to 3 different people the GM comes and ask if they took my name? No, did I have a receipt? No then the GM says he will comp the egg mc and I say no that I paid $11 and got $3 worth of food.I will just call the corp office and he said ok. He didn't care and his people did not ask my name and we're obviously not trained. It was very upsetting to get to work at 6:30 and not have what you paid for and then the GM not reimburse you for your loss, and for that you list my business and that's probably $1000 A year I will just go to Burger King from now on.
Review
Pros
- Excellent
Reason of review
Not reimbursed
Loss
$11
Preferred solution
I just wanted what I ordered the next time I was around!
I take my daughter once a week to McDonalds. McDonald's had the Happy Meal advertised for $1. I ordered my food. The cashier processed order more than $1. She said she knew about the error. I stated I wanted the Happy Meal for price advertised. The assistant...
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Featured
Review
Cons
- I did not like the customer service
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Mcdonalds - Manager Review from Lynchburg, Virginia
Got lunch from McDonalds #10608 handed me a bag with hot fudge all over the boy to of the bag. Manager looked at me like I'm ***!! Someone needs to pay for my pants!!
Review
Service
Mcdonalds Manager
Reason of review
Poor customer service
Went to Mcdonalds tonight and there was only 4 people running it we went inside and we ordered 2 double cheese burgers and 1 happy meal it took me 30 minutes to get the food and the lobby was so disgusting full of grease and food and the girls that were behind the...
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1 comment
yeah, AND whenever you go to ANY McDonalds you are supporting the $15 wage. Try Wendy's they are much better.
Review
Reason of review
Poor customer service
Mcdonalds Food Review
Lady was real ignorant for got half of our meals straws n even charged us 12 $ more well atleast tried
Review
Reason of review
Poor customer service
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No one, even the managers, can help it if the system isn't working properly. If you can't afford an extra two or three dollars, you should be going to a food bank instead of McDonalds.