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Mcdonalds in Amsterdam, North Holland - Very poor customer service, laughing at complaint

Last 22/02/2013 I went to McDonald in Amsterdam Address: McDonald Damrak 841012 LG Amsterdam - Time: 1:30 After ordering my big mac meal and chicken nuggets I asked for extra ketchup which the counter lady told me was in the bag. Once I got ready to eat my burger I did realize 1. there was not enough ketchup (only 1 sachet) 2. the ketchup was not even Heinz (As all McDonald's have around the world) I did get back to the counter and politely I asked for another sachet of ketchup. To my surprise to find that the lady on the counter told me I have to pay €0.5 and also wait for her to finish serving other people who was queuing. Not only her rude attitude was against customer service in McDonald but the fact that I was being charge and made waiting for a ketchup is against any McDonald experienced I have ever had. Long story short, I did have to wait 10 minutes for the lady to finish serving (as she was doing it in purpose) and by the time I got back to my seat, my burger was disgusting and cold. I did asked for the manager and complaint about the service. I told them about the waiting 10 minutes for ketchup and as a result having a cold disgusting burger. Apparently, there is no customer complaint sheets at McDonald (reason is clear) To my surprise, they did not care about it but they also start laughing talking in Dutch. A dutch speaking person told me they were laughing at me not eating the burger and how I am going to have to go home without eating it. Just to say that as a multinational I do expect the same service in McDonald around the world and consistency on either charging or not for a bloody sachet of ketchup. And in any case, a customer should be noticed about their 1 ketchup policy and any extra at a charge of €0.5. None was the case but, additionally, somehow, the staff at McDonald found it very funny and decided that the best to do is laugh about it and do not bother whatsoever. This may be just one reason more for me to do not ever go to a McDonald and I hope many people start realizing how awful this company is becoming loosing control of their franchises and offering none-to-nothing customer service.
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Author
Location
Amsterdam, North Holland
Loss
$15
Tags
Review #387808 is a subjective opinion of poster.
4 comments
My husband has stage four cancer. He always ate broiled chicken sandwiches until we learned of his illness. Then he tried the chicken selects. They became one of the few pleasures in his life. I bought them everyday along with drinks and food for me. Suddenly, they...
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Anonymous
#613874

Any store discontinues things that are no longer selling. Try things from different restaurants. However, when my late mother was terminally ill with cancer she would be rea...

Author
Location
Brewer, Maine
Review #387542 is a subjective opinion of poster.
17 comments
I'm a waitress of 20plus yrs I can understand dealing with people is challenging. Being a 35yr old mother of 4 and a wife. I'm occasionally making mistakes even e'er n on my kids Food. However, I am a paying customer and I'd like the simple way to resolve this ongoing...
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Anonymous
#613892

You are no more special than anyone else. Get over your past, we all have had trauma in our lives. If McDonalds never gets your order right, then stop going there. The world o...

Author
Loss
$50
Tags
Review #387145 is a subjective opinion of poster.
3 comments

Mcdonalds - Truck bumper damaged by potholes

After parking my tractor and trailer in the truck parking lot and going in to get food to go I got stuck in potholes in the truck parking lot when leaving the parking lot. I had to be pulled out of the potholes because they were very deep. Damage to the bumper of the truck was caused from going in the potholes. My bumper was bent back almost to my wheels. I went in the restaurant and spoke with the manager. He was rude and didnt care. Everyone there could see what had happened.I have photos of the damage done to my truck that was caused by the potholes.
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Author
Loss
$426
Review #387098 is a subjective opinion of poster.
2 comments
I went through the drive thru McDonalds I ordered the steak egg and cheese meal with a coke when I pull up to the window she handed me my food and I had to wait about 5 minutes for my coke after that I pulled away from the window but something told me to check my order...
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badchick419non
#613784

I feel for ya. Every time I go thru I'm missing something. EVERY Time it's not only a waste of money But my time. And if I can't stop what I'm doing to go back for my missing ...

Author
Loss
$5
Tags
Review #386968 is a subjective opinion of poster.
2 comments

Mcdonalds - Wheres the Beef,my food?

Why is it that our Mcdonalds here in Port saint john florida can not seem to ever get our order right consistantly,Tonight was the back breaker,i went down to get food for trhe family spent $16.00 and a little change,i got out of my car and went in because every time i go thru the drive thru they give me old soggy nasty fries,but if i go in i get good ones,not soggy cold ones,also i like to make sure i get all my order before i leave as on multipul occasions i have been shorted hamburgers etc or a frie,well i went in and got my order everything looked good till i got home and my gf said Honey come here there is no meat on my hamburger,they gave us two pieces of bun with just cheese on it,then on our large chicken Mcnuggests they shorted us on 3 mcnuggets,had i wanted a smaller size i would not have ordered the large mcnuggets,this has really gotton rediclious with this Mcdonalds its a *** shoot if your gonna get all your food,or if its gonna be fit to eat as my double quarter pounder was cold,and i live 2 miles from mcdonalds,i have lived in this neighborhood 20 years,and i quit eating mcdonalds except for every now and then because it has been so screwed up down there,so this was my first visit in a couple months there,but we figured we would give it a try again as we like the food when its given to us in a etiable manner and its all there,and we get a hamburger pattie on out hamburgers,this is rediclious i was gonna go back down there pitch a hissy fit.but its not worth it
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Author
Loss
$17
Review #385499 is a subjective opinion of poster.
4 comments

Mcdonalds in Tallahassee, Florida - Bad food and service

when I went through the drive thru I place my order and I ordered fish bites I asked the girl that gave me my food if there was tartar sauce in my back, and she asked the guy that put the food in the bag if he did, an he told the female attendant yes. Then the girl reassured me that there was tartar sauce in my bag, but when I arrived home my fries were cold, they we're hard like potato chips, and there was no tartar sauce in my bag at all! I called the store and the manager asked if I was close and when I said no he told me he was sorry and nothing else!
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Author
Location
Tallahassee, Florida
Loss
$12
Review #385444 is a subjective opinion of poster.
4 comments
She works at McDonald's 3815 S.Maryland Pkwy'NV. She weres A blue top uninform. This happen to me on Turs 14,2013 at 6:00 PM At Night She refue to give my second Cup Of big coffee. The i told her that i go a recepe and she its does not matter. Then she said...
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Anonymous
#611489

LEARN HOW TO TYPE WE NO UNDERSTAND YOU RETARD

Author
Review #384749 is a subjective opinion of poster.
2 comments
I ordered a "Egg McMuffin, no cheese please". "Carmen" I think was her name, took my order. In the truck on my way out of town, I opened it and found I had a muffin with sausage. No egg, no Canadian bacon... The clerk was sweet, and was listening, but since this...
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Anonymous
#628973

You say they're infamous for screwing up yet you go there 2-5 times a week? What's wrong with you? If a restaurant screws up ONCE I never return bc there are literally hundred...

Author
Location
Belton, South Carolina
Loss
$2
Review #384224 is a subjective opinion of poster.
1 comment

Mcdonalds in West Palm Beach, Florida - Customer

On four different occasions I've gone to McDonald and purchase food for myself and family through the drive thru and always end up with the wrong order or being short of what I ordered. I don't understand what the problem is. whether they're trying to hurry with the order, they're not paying attention or they just don't understand. I find it very frustrating having to drive about 10 minutes away from your house order a meal and get home find out that your order is either short or you someone else's order which does not even worth the money you've paid for. Last night once again at the drive thru. I ordered a 10 piece chicken nugget meal for my mother, I thank God that my mother looked in the bag before I drove away. I found out that we were served just a few french fries in the box which i can easily estimate as 11 fries. I went in McDonald spoke to the manager and explained to her that my mother has not even touch the fries yet, and showed her what was served to us. She apologized, took the box and refill it. My reason for complaining is because it didn't happen once, twice or three times. This is the fourth times. If the trainees or the managers are not doing a good job training or managing the staffs in order to have repeat and satisfy customer, someone higher needs to step up and have a meeting with them so they can do a better job. Thank you for taking the time to read this.
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Author
Location
West Palm Beach, Florida
Loss
$25
Tags
Review #383701 is a subjective opinion of poster.