Anonymous
map-marker Aiken, South Carolina

Never gotten a callback on a complaint

I was told by a McDonald's employee in Aiken,SC a few weekends ago that I had to park in one of the reserve lanes to wait on 2 Grimace shakes. He gave me my food,so my food and I waited for 20 mins.

in a 90 degree temperature.

I notice other customers had their shakes and were leaving so I called McDonald and the lady that answered the phone acted as if she did not know where the parking lanes were, She also kept asking what size I ordered, then she said" I will see what I can do".

walked into Mc Donalds and reported it to the manager and he told me they had a lot of people out for a funeral and everything was in disarray.

I told him, I am going bring my food back in and get my money back, He said okay but him and the lady kept saying ma'am are you going to take your shake!

I became annoyed even more and took the shake and decided to contact McDonald's cooperate representative. This is the third weekend that went by, and the issue have not been resolved.

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Anonymous
map-marker Galesburg, Illinois

Can't sign into McDonald's app

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OK this is about the points that you are to get free food when I go in there and talk to people working there they don't know how to do it so therefore I don't go there and spend any money because I don't earn any points Learn how to do the point system Show people Show people
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Anonymous
map-marker Oklahoma City, Oklahoma

Door dash driver

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The McDonalds at 1831 south dort Hwy in flint Michigan is ran by clowns, they never open the doors when they are suppose to and they close earlier than they are suppose to every single day. I do door dash and the drive thru is always packed but the mangers are lazy and unprofessional so the doors are always locked. Im going to talk to door dash and see if we can remove this store or get them to do their mf job!!!
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User's recommendation: Do not go to this McDonald’s

Joyce H Zhp

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Verified Buyer
| map-marker Collooney, Sligo

Order not correct

McDonalds - Order not correct
Missing Strawberry Smoothie with my order. From McDonalds in Trotwood Ohio and ordered through Door Dash. The location is on Salem Avenue in Trotwood Ohio. I called the number and no one answers the telephone.
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Cons:
  • Horrible door dash and apparently no one checks the orders

Preferred solution: Full refund

User's recommendation: Have the Door Dash Person Check with the manager.

Anonymous
map-marker Wilmington, North Carolina

Allergic reaction

No contact me wit I even went back call the c manger they sorry next time will not answer phone in face so
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Anonymous
map-marker Birmingham, Alabama

They never open and always turning all is around unfortunately

My complaint was is I come to Midfield, AL to get something to eat. They never open and its always we only accepting online orders and were already here. I have Apple Pay or cash to get food and they have done this numerous times. I feel like if this continue. The business will be shut down. They very unprofessional and I feel like you need a whole new crew that is professional. And that dont mind working or taking our order. Do randoms cause they smoke weed the all out yall business very unprofessional.
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Bridget L Rso

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Verified Buyer
| map-marker London, Kentucky

Wrong food food left out syrup left out and sat 30 min on a mobil order

McDonalds - Wrong food food left out syrup left out and sat 30 min on a mobil order
Placed order online for curbside at 10 33 finally got food @1115 after going in there then it is cold bangle is hard then I order carmal frap they gave us mocha then my steak bisc out of the order and didn't put the syrup in bag that I paid for had to send them back in to get our diet coke and coke and the smoothie was so watery after sitting there so uncalled for
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Loss:
$5

Preferred solution: I think it should be replaced

User's recommendation: Not at this time

Amy B Gbk

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Verified Reviewer
| map-marker Chico, California

Horrible customer service at east ave mcdonalds in chico ca harassment, and police calling on children that were not involved in bad behavior

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The customer service representative on the phone to put in my complaint and said that she would have the manager of the store. Contact me was fine didnt seem very interested in the situation. The manager, however, was very hostile. Her tone was horrible and ended up hanging up on me if something is not done about the management there I will be making post. I will go to the news. I will make sure that they never get another customer.
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Cons:
  • Management is rude and unprofessional

Preferred solution: Apology

Alexanderia Vft

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Verified Buyer
|

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Verified Reviewer
| map-marker Tuscaloosa, Alabama

Poor service and rude attitude

McDonalds - Poor service and rude attitude
McDonalds - Poor service and rude attitude - Image 2
I was told *** by the window worker because she had an attitude and was using bad language. So i go and change cars and return to place the order and only to receive a burger with pickles and i clearly said no pickles and its on the receipt. I am allergic to pickles and i took a bite of the burger and pickles. Management has yet to respond or take actions. I was sick with a stomach ache for 48 hours.
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User's recommendation: Don’t Go there

Giovanni Tqv

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Verified Buyer
| map-marker Daly City, California

Service is so poor

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McDonalds - Service is so poor
I ask the cashier for napkin he said we dont have I ask him again for splenda he said they dont have splenda I ask him again for coffe stirrers he said they dont have it
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Pros:
  • Good food
Cons:
  • Bad service

Preferred solution: Train all the employees with customer service on this area,

User's recommendation: No choice there is only one mcdonald restaurant here in the area

1 comment
Paityn Kic

Running out of items is not poor service you silly child.

Anonymous
map-marker Bloomington, Illinois

Complaint on McDonald

Ordered a sprite and a root beer. Got 2 root beers instead. Asked for a root beer to be replaced with a sprite and got yelled at by the so called mgr for holding up the line. Then another employee said I needed to learn how to order. Mgr is a racist. Stay away folks from McDonald on spinder ln. Place is a joke. She couldnt manage a little league team. Also. No one called me about it but I dont need anything from them. They wont do anything anyway. Just wont go to a McDonalds anymore. Grandson better get used to Burger King.
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User's recommendation: Stay away.

Barry L Vxk

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Verified Reviewer
| map-marker Las Cruces, New Mexico

Recapture reward points

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Too many points deduction Why is this asking for more information This is not a good reflection on Mcdonalds
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User's recommendation: Try the cherry pie

Anonymous
map-marker Dallas, Texas

No call back

A lady from McDonalds called me on July 19,2023 and told me they were going to look into the complaint and have not heard back from them. That is fine all McDonalds lost my business.
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Anonymous
map-marker Burlington, North Carolina

It was hair in my food and the manager refused to replaced my food

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So I called to let the know on duty know that there was something wrong with my order the fries wasnt hot my son happy meal had hair in it the manager wants to go back and forth with me
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Rosalena Sgd

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Verified Reviewer

Complaint

I tried to get food and the lobby was closed at 7:55! So I went threw the drive thur and it took 35 minutes to get my meal. Worst wait time during a drive thur Ive ever experienced.
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Preferred solution: Apology

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