Anonymous
map-marker West Roxbury, Massachusetts

The website for McDonald’s is *** and the “location tracker” does not even work

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The website itself is *** and garbage and it is bull. I cannot get a refund to save my life. For god sake this website thing really needs to change and they should improve their website.
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User's recommendation: McDonalds is overrated anyways

Quintasia Rfb

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Verified Reviewer
| map-marker Rowlett, Texas

Bad customer service

Went this morning to buy a Carmel frappe I wanted Carmel at the bottom and too no whipped cream. Now most McDonalds put the Carmel in the bottom are around the cup. The employee was rude when I ask her to remake. That was my first time at that store and my last. The service that McDonalds give these days is trash. People come to enjoy hot food and great service instead get slow service cold food and rude attitude. I remember when customers use to mean something now its like yall just want money.
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User's recommendation: Don’t go to this store

Anonymous
map-marker Cincinnati, Ohio

Complaints about Manager

I chose your restaurant this day I'm a mailman and we drive on the right side of the postal vehicle so I can't go through your drive through. I stood by the cash register the supervisor yell use the key OSS I told,

Mercedes I don't know how her smart remarks was look at the picture I told her all I need is the two for six deal she replied I don't know what to tell you she continues to serve the drive through.

I don't work for you guys my money is just as good as drive through you don't have the drive through keying there order in so I didn't appreciate the treatment from you employee so I took my business elsewhere. I didn't get to order your worker just didn't care.

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Charles J Iau
map-marker San Jose, California

Tech Support will not contact me so that I can use the app

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It has been 4 days and I can not order using my points or a deal. And I have called and they have me a case number 2667**** and said they sent it to Tech Support and they would contact me and they havent
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pamela h Tkq
map-marker Lexington, North Carolina

Cancellation

i went to the 812 Winston Rd location in Lexington, NC for my interview for the Customer Service Team Leader position. i never got to have it due to rudeness of the staff there.

I told them what i was there for and they laughed with each other at me. i noticed store is not clean there was food on the floor in the prep station area. In my very short time in there i noticed as well as customers that the staff is unfriendly. I noticed as well there is no leadership guidance at all cause the Assistant manager on duty allowed all this and did nothing.

I overheard one staff member say that another staff member had been ringing customers up wrongly all day, yet still allowed this member to ring up orders in store and in drive through. Seeing all this made me see all i needed to. It is primarily more like a frat house than an actual business. Due to seeing and experiencing the rude and unprofessional behavior of all the staff there, my family will not go to this location at all for anything.

I believed this needed to be brought to your attention. It's sad because i was looking forward to having an interview for the position I applied for.

Feel free to reach me at (252* ***-**** if you wish to speak further. Thank you.

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Preferred solution: nothing

User's recommendation: long as the staff now act like they are. Do not go to this location.

mark g Vbb

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Verified Reviewer
| map-marker Dayton, Tennessee

No one called back to fix the major issue I had so I won't ever support this guys franchise again

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Order was wring took in drive grill laughed hard at the situation and the tw ok managers looked for my food and found it in the waster can unerring the counter across from the fey station amd took it out amd gave it to me. Didn't offer to remake it. This place should be shut down I done on
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Giovanny Dni

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Verified Reviewer
| map-marker Syracuse, New York

Rude staff and Management

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I asked to order a sweet tea, and staff refused. Managers and staff were very rude. They walked away while I was talking.
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User's recommendation: Do not visit the McDonald’s on Hudson ave and ridge road!!!

1 comment
Paityn Kic

NO is NOT the SAME as RUDE. Also there is obviously more to this story.

Kaitlin O Udv

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Verified Reviewer

Breakfast

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Uhm, idk who decided that serving breakfast till 10:30/11 was a good idea. But at the least can yall make the McGriddles all day?? Cause them thangs too bussin to not be available 24/7. Please and thank you Have a great day!
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Preferred solution: Menu change

Carl S Jis
map-marker Smyrna, Georgia

Complaint complaint

Hello my complaint, well I ordered a cheeseburger meal and I wanted a second cheeseburger free with my rewards I got you the window the guy said the rewards wouldn't cancel he tried to charge me the full price I said well forget this second cheeseburger and he said I know I canceled the whole order I said no I still want my order at that point he said no you got to get back in line go back to the drive-thru and reorder again I said no I already been through that line this a long line you said well I already canceled the order I said well I'm going to sit here until you take my order he said so you need to get over to the back of the line I said no I'm going to sit here he'd eventually did he picked up the telephone and called the police he actually called the police on me I waited there for about 5 minutes then he started directing traffic around me and at that point you know I pulled off I love McDonald's I have a McDonald's app on my phone but I would never refer this particular McDonald's to anybody

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Pros:
  • Availability
  • Tasty menu
  • Fast service

Preferred solution: I think the manager needs to be disciplined reprimanded he escalated this situation by calling the police there was no

User's recommendation: No not this particular McDonald's

Aaron T Kyu

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Verified Reviewer
| map-marker Cincinnati, Ohio

Terrible service

Your downtown Cinninati store location is supposed to be a 24 store I sat in the drive threw for 15 mins and never once was asked to be helped while I watched the employees servicing other people from out of the front of the store, I nicely asked 3 times if the store was open no reply. This has happened more times than I care to remember and if thats how your company does business then yall need to fix your problems because yall make all your millions from people that want to eat
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Preferred solution: I want you to fix your employee problems if they can’t do one of the easiest jobs in the world than you need a new staff

User's recommendation: Don’t go to this McDonald’s if you actually want food

Brandi L Psl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Harriman, Tennessee

Rude server

McDonalds - Rude server
When I enter it into the establishment, I was not welcomed or said hello to. I had to wait for at least 6 to 5 minutes on my food which only was a chicken sandwich that I ordered off my app on my phone when I receive my food manager gave me attitude. And there was no apology for my wait on my food. I would really like to be a Bursts and for my waste of time coming to this establishment.
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Pros:
  • Need better management and work on welcoming there customers

Preferred solution: Full refund

User's recommendation: Not go there

Brittany M Mkv

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Verified Reviewer
| map-marker Bessemer, Alabama

Poor Customer Service

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Today (around 2 pm) I was at the McDonalds in Bessemer, AL on Eastern Valley Road. We waited for 20-25 minutes and finally they opened the second lane.

We got in the second lane and cars in the first lane continued to be served as we waited. We decided to pull forward to speak with the attendant. We explained the situation and asked him to take our order. He proceeded to tell us that he could not as it would mess up his current orders and told us to drive back around and get back in line.

We explained to him that we had already waited and he said it didnt matter.

Afterwards, I tried to contact customer service via telephone and waited for 25 minutes before hanging up as we did not have an answer. We will not go back to this McDonalds again due to this poor customer service.

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Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Do not go to this McDonald’s location due to poor customer service

1 comment
Guest

Pi gg you will go back. Your fat sloppy az z wouldn’t have been there in the first place if you weren’t a fast food ho gg.

All your post did was show how hungry you were. Bye ho gg

Naomi S Vsc

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Verified Reviewer
| map-marker Miami, Florida

Or customer service and quality of food

McDonalds - Or customer service and quality of food

The McDonald's located at 23351 SW 112 Ave the employees and the manager by the name of (Michael) is very unprofessional I ordered my food from drive-through notice my fries were not fresh and burnt. I ask can I have fresh fries they parked me I end up getting out my car to go inside to make sure I get fresh fries because they will pass you back the same bag and that's exactly what happened the bag was sitting at the counter waiting for the gentleman that was mopping the lobby to bring me out my food they told me that was my bag I looked inside and noticed it was the same fries I ask can I have fresh fries again they had some fries sitting over the grease I guess to keep it hot they gave me those fries, but they look burnt once again I ask if I can please have fresh fries the manager by the name of (Michael) was very rude and told me I can get my money back because he already gave me three Fries I told him to look at those fries they are burnt and would he feed that to his family when I ask for the store information (William) employee refuse to give information and also said he doesn't know who was in charge (Micheal) also stated to (William) that he refused to talk to me and went to the back. That's poor customer service when it comes down to workers and management it needs a whole New crew in this location This is something constantly always going on.

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Loss:
$18
Pros:
  • Cleanness
Cons:
  • Need better customer service
  • Behaviour of people staff
  • Attitude from employee

Preferred solution: Full refund, apology and a new crew

User's recommendation: When Asking for fresh food always make sure you’re in there you’re inside the restaurant to see them make it

Anonymous
map-marker Morganton, North Carolina

I am so tired of going to the local McDonald’s and before you can pull up to get your food there hanging the bag out the window like you’re a dog come and fetch your food Complain

That store acts like theyre there for fun not to take care of the customer theyre rude disrespectful and I will never go back
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User's recommendation: Hire a new crew

Magdaline Sfp
map-marker Atlanta, Georgia

Wrong food, rude *** manager

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I came up to the speaker ordered my meal, my meal wasn't even in the system then I was rushed and not given my full meal...
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