McDonalds
Reviews and Complaints
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Verified Reviewer | Cincinnati, OhioTerrible service
Preferred solution: I want you to fix your employee problems if they can’t do one of the easiest jobs in the world than you need a new staff
User's recommendation: Don’t go to this McDonald’s if you actually want food
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Verified Buyer | Harriman, TennesseeRude server
- Need better management and work on welcoming there customers
Preferred solution: Full refund
User's recommendation: Not go there
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Verified Reviewer | Bessemer, AlabamaPoor Customer Service
Today (around 2 pm) I was at the McDonalds in Bessemer, AL on Eastern Valley Road. We waited for 20-25 minutes and finally they opened the second lane.
We got in the second lane and cars in the first lane continued to be served as we waited. We decided to pull forward to speak with the attendant. We explained the situation and asked him to take our order. He proceeded to tell us that he could not as it would mess up his current orders and told us to drive back around and get back in line.
We explained to him that we had already waited and he said it didnt matter.
Afterwards, I tried to contact customer service via telephone and waited for 25 minutes before hanging up as we did not have an answer. We will not go back to this McDonalds again due to this poor customer service.
- Poor customer service
Preferred solution: Apology
User's recommendation: Do not go to this McDonald’s location due to poor customer service
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Verified Reviewer | Miami, FloridaOr customer service and quality of food
The McDonald's located at 23351 SW 112 Ave the employees and the manager by the name of (Michael) is very unprofessional I ordered my food from drive-through notice my fries were not fresh and burnt. I ask can I have fresh fries they parked me I end up getting out my car to go inside to make sure I get fresh fries because they will pass you back the same bag and that's exactly what happened the bag was sitting at the counter waiting for the gentleman that was mopping the lobby to bring me out my food they told me that was my bag I looked inside and noticed it was the same fries I ask can I have fresh fries again they had some fries sitting over the grease I guess to keep it hot they gave me those fries, but they look burnt once again I ask if I can please have fresh fries the manager by the name of (Michael) was very rude and told me I can get my money back because he already gave me three Fries I told him to look at those fries they are burnt and would he feed that to his family when I ask for the store information (William) employee refuse to give information and also said he doesn't know who was in charge (Micheal) also stated to (William) that he refused to talk to me and went to the back. That's poor customer service when it comes down to workers and management it needs a whole New crew in this location This is something constantly always going on.
- Cleanness
- Disrespectful
- Behaviour of people staff
- Attitude from employee
Preferred solution: Full refund, apology and a new crew
User's recommendation: When Asking for fresh food always make sure you’re in there you’re inside the restaurant to see them make it
I am so tired of going to the local McDonald’s and before you can pull up to get your food there hanging the bag out the window like you’re a dog come and fetch your food Complain
User's recommendation: Hire a new crew
Wrong food, rude *** manager
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Verified Reviewer | Gastonia, North CarolinaHighly disrespectful
Preferred solution: Full refund
User's recommendation: Zero.
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Verified Reviewer | Tampa, FloridaExplicit Language used by staff
I went to the mcdonalds at fletcher and 22nd Ave in Tampa I ordered 2 Carmel machiatos and the girl gave me iced coffee and I didn't realize it until I was half way home later on I went back to return them and get what I ordered and the people the treated me like I was trying to scam them out of a couple coffees they were very rude they asked if I had a receipt but the girl never gave me one then another worked said i seen him here earlier and they didnt apoligise for treating me the way they did .they also said we don't have Machias rite now so the wouldn't return my money they gave me 2 iced coffees that don't even cost as much and when the girl put them down she slammed them on the counter I said to them real nice customer service and the girl Saif *** you to me theni said I was going to call corporate and she replied I don't give a *** today is Dec 31 and the time was at 7:15 pull the videos and you can verify every thing I've said these people should be fired period there was children present and heard every thing she said the girl looked like a manager she was white about 5 foot 5 fat and had on a cheap wig with blond streaks and tattoos all over her arms not a very good person that you have running your store
- Normally a good place
- Manager the has foul mouth and is rude
Preferred solution: Apology
User's recommendation: Do go there
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Verified Reviewer | Gastonia, North CarolinaDidn't receive half of my order
- That theres so many of them
- No one cares about the customer anymore
Preferred solution: Full refund
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Verified Reviewer | Chicago, IllinoisRude manager
User's recommendation: Do not go to this McDonald's if this manager is there
Bad McDonalds
User's recommendation: Don’t go to the McDonald’s on San Pablo in Oakland
Really ?
User's recommendation: Go elsewhere o
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Verified Reviewer | Johnson City, TennesseeBAD CUSTOMER SERVICE missing my food
Phone busy 2 hours missing food n very cold employee rather play then do ur order rite
- Never get ur full order food always cold n roaches
Preferred solution: Replace my food or money
User's recommendation: Don't go to livingston TN nasty
Unreason to fire my son
So my son has worked for McDonalds for well over a year now hasnt received any raise but yet they FIRED him for eating a chicken nugget. Oh Im sorry hes being trained wrong than what the handbook states.
This is totally uncalled for when thats what hes being taught that its ok to do it except fit when the GM is around. I would like a pond call from corporate in regards to this matter. This is not ok to do to someone. This guy is power tripping on everyone but yet doesnt do his job accurately sitting in three office when its busy.
Thats allowed in the handbook?? And much worse things are going on than just eating a chicken nugget that I know you would lose your whole staff if I wanted too.
User's recommendation: Future employees be aware of the GM!!
Service
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Pi gg you will go back. Your fat sloppy az z wouldn’t have been there in the first place if you weren’t a fast food ho gg.
All your post did was show how hungry you were. Bye ho gg