Mark D Zcd

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Verified Reviewer
| map-marker Pahrump, Nevada

Uncooked burger

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McDonalds - Uncooked burger
McDonalds - Uncooked burger - Image 2
I just bought a double quarter pounder and fries, and the drink was the only thing right. The fries were over an hourish old, which is blasphemous, but more importantly, the burger wasn't cooked in the middle at all. I took a picture and then threw it away.
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Loss:
$20
Pros:
  • Great food at great prices
Cons:
  • Scared i will eat uncooked food

Preferred solution: The price of A new house 850,000$

User's recommendation: Check that it's cooked before you swallow.

Maline M Izh

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Verified Reviewer
| map-marker Orlando, Florida

Refund

McDonalds - Refund
McDonalds - Refund - Image 2
I was at the McDonalds located 8175 S John Young Parkway Orlando Fl 32839 on 01/03/04 at 6:50pm. I ordered a redeem a McChicken from my rewards and pay $1.07 for Medium fries on the deals app. The boy there gave me my McChicken but didnt give me my fries. I live far.So I contacted them about my fries. The boy there hung up in my face, I called again and he said no and hung up again. Thats disrespectful.
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Kara C Thc

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Verified Reviewer
| map-marker Dayton, Ohio

Customer service issue

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I feel like I am owed some type of compensation due to the fact that every time I doordash and end up picking up at the McDonald's on Gettysburg I am standing there 30 to 45 minutes before anybody ever wants to speak to me to get an order I Dash by order not by time and when I was there Saturday or it might have been Sunday I was waiting 45 minutes for a doordash order and like 10 people came in and ordered and got their order before I ever got mine is it doordash put in line with all other orders they act like drive-thru and front counter comes before doordash and mobile orders they are rude and act like they don't even want to talk to me I understand that I'm white and most black people don't even want to deal with me but it's not right and I'm mad about it I'm sick of waiting 45 minutes on an order that should have done been ready when it done took me 10 minutes to drive to the store and then another 15 minutes or so to deliver it to the person that ordered it and then if they don't tip doordash only pays $2 an order so I got to make $2 on an order that took me over an hour to complete to McDonald's not wanting to do their job and put doordash orders together and then I'm the last one to get my doordash order there could be six people waiting for orders for doordash they could have came in after me but they get their orders before me I see to always be the last one to get what I'm waiting on I am not able to work I am very sick that is why I doordash and I can barely do that but you know I've got 20 years McDonald's experience and I would end up going in to that store working circles around everybody and then send them all home and tell them they have no need to come back if they don't want to do their job then they need not to be there I would love to be able to go to a job clock in and twiddle my thumbs and do nothing for 8 to 10 hours and get paid but I don't have it like that something needs to change with this store this is uncalled for and I will let it be known and I will complain until something is done I lost a good $30 messing with this store but I'm not a rude person to cancel out orders just because workers want to be lazy and shoes who they help and who they don't I always sit and wait on orders I never cancel out an order to move on because those people that place those orders paid for them and they deserve to receive their stuff in a timely manner and this McDonald's doesn't allow anybody to have their order and a timely manner by the time the Dashers get the food and get it delivered the order is completely late and cold and I'm the one that gets the back lashes from it bad reviews on doordash and everything so the customer service at this store is costing me my time my money and it is giving me bad reviews when I do nothing but make sure everybody gets everything they want or need and make sure they're happy I have lost out on a lot of money since I started doordashion and I get sent to the Gettysburg McDonald's all my bad reviews have came from orders that I have delivered from the Gettysburg McDonald's and that's making me look bad when it's not me it's McDonald's so we need to get this fixed like I said I feel like I need to be compensated for this order well it should be for at least the last 20 orders that I picked up from Gettysburg McDonald's but this last order alone costed me $30 let alone all the other pickups that I've done I can't keep losing money because of the store while everybody else in there is getting a legit full paycheck for doing absolutely nothing right if they can't do their job I will go in and do it for them but I will expect a check for me and their check for having to go in and do their job for them if anything you guys really just need to call me 940-268-**** I'm sorry to say but if I doordash again and I end up happening to go to the Gettysburg McDonald's I cannot promise you that I will not go in there and make the biggest scene anybody has ever seen I will embarrass everybody in there they might even decide to call the cops on me but I will get my point across if this is not addressed I will take things into my own

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Loss:
$150
Cons:
  • Everything about the whole place is terrible

Preferred solution: Compensation

User's recommendation: Do not go to the store take the extra time and drive the extra distance to go to a better cleaner more respectable store especially if you do not want to wait 45 minutes on some fast food you don't even wait 45 minutes on food from a restaurant that you go in sit down and Order for them to cook it like a home cooked meal McDonald's is in a home-cooked meal it shouldn't take 45 minutes to get anything from there especially when there's nobody else there so please take the time to drive the extra distance

Kiana Jkg

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Poor service

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McDonalds - Poor service
Never get a receipt Orders for breakfast and lunch always either missing an item or wrong ingredients Staff doesnt understand English Need to repeat order several times If I wasnt a senior citizen I would return the food
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User's recommendation: Don’t stop here check your orders

Scot R Nhw
map-marker Lincolnton, North Carolina

Manager that was mouthy and rude to me at drive thru

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McDonalds - Manager that was mouthy and rude to me at drive thru
I ordered Mt food pull up to pay go to next windows to get food decided to order a drink with my meal. The sever said she didn't have a cash register and advised me to back up to order the drink I do so and the lady at 1 windows go mouthy say I was mess up her drive thru. I asked if she was talking to me she said yes polte
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Preferred solution: What would you recommend

Myra A Kws

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Verified Reviewer
| map-marker Madison, Wisconsin

I want to sue McDonald

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McDonalds - I want to sue McDonald
McDonalds - I want to sue McDonald - Image 2
I feel like if me or my daughter would of drunk out that cup without looking we would of been sick and the manager or the employee didnt even care what happened and thats me and my daughter health.
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Preferred solution: I want to sue that company

Phillip S Wci

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Verified Buyer
| map-marker Sioux Falls, South Dakota

Dangerous drive thru

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McDonalds - Dangerous drive thru
McDonalds - Dangerous drive thru - Image 2
I was just in McDonalds on 41st in Sioux Falls their drive-through is almost undrivable with ice and snow. When I mentioned it to the crew, I was told they had already shoveled and iced, which was obvious lip service gave me attitude for addressing the problem, and then I was made to wait for my food while everybody else was sent through lickety-split all I had was a happy meal for my son. I feel like I was singled out for mentioning a problem in their drive thru
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Pros:
  • Delicious and consistent
Cons:
  • Terrible customer service 99 percent of the time

Preferred solution: Apology

User's recommendation: Send a complaint and ask that they do the right shove and ice proceedures otherwise they might damage their Vehicle

Robin B Dim

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Verified Reviewer
| map-marker Columbia, South Carolina

You took my money but the store is closed

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McDonalds - You took my money but the store is closed
Took my mobile order, then wouldn't give me my food,nor refund...also Said they were closed ,yet my money was taken off card n i was directed in the moblie app to pick up my food. Both the stores website and drive drive thru hours listed are 1am,but they say they close at 12am .restaurants don't update hours n give false information and don't
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Loss:
$8

Preferred solution: Price reduction

User's recommendation: They lie, n will take your $:even though they are closed. Prepare to he hungry til the next day cuz you won't be refunded

April G Gsn

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Verified Reviewer
| map-marker Lakeland, Florida

Cold, hard, dried up food. Missing items

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McDonalds - Cold, hard, dried up food. Missing items
McDonalds - Cold, hard, dried up food. Missing items - Image 2
McDonalds - Cold, hard, dried up food. Missing items - Image 3
McDonalds - Cold, hard, dried up food. Missing items - Image 4
I placed an order through door dash $20+ dollars for a filet of fish meal, cheeseburger and two cookies. I didn't receive the cookies. Every single item in the bag was cold and dried up. I couldn't eat it. I'm so frustrated. I wish my car was working. If I would have known this would have been the outcome I wouldn't have ever ordered from this place.
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Loss:
$23
Pros:
  • Fast food and great service
Cons:
  • Cold food missing items

User's recommendation: Don't order from here

Christina R Sui

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Verified Reviewer
| map-marker Wellington, Ohio

McDonald's Wellington, OH

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McDonalds - McDonald's Wellington, OH
My son ordered 2 large shamrock shakes and when they were handed to him the last one only had 3/4 of the cup filled. When he asked the lady about it she said that's how it came out and shut the window on him. If he wanted a medium he would have just paid for a medium, seriously it shouldn't be that hard to fill a cup.
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Don't go to Wellington McDonald's at night

Anonymous

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Verified Buyer
| map-marker Windsor, Connecticut

Glove in my sons food

McDonalds - Glove in my sons food
McDonalds - Glove in my sons food - Image 2
McDonalds - Glove in my sons food - Image 3
I ordered my son a happy meal today and when I got it home, we pulled out a used glove at the bottom. I called the restaurant multiple times to tell them, and each time I got through, they hung up on me. I understand accidents happen, but to be hung up and not even heard was unacceptable and disappointing. Disgusting!
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User's recommendation: Be careful what you’re eating

Chris Q Gco

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Verified Reviewer
| map-marker Pearisburg, Virginia

Order is wrong and quality NOT THE 1ST TIME

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McDonalds - Order is wrong and quality NOT THE 1ST TIME
McDonalds - Order is wrong and quality NOT THE 1ST TIME - Image 2
McDonalds - Order is wrong and quality NOT THE 1ST TIME - Image 3
McDonalds - Order is wrong and quality NOT THE 1ST TIME - Image 4

Orderd @ the store kiosk. Got back to the house, opened it up for the family.

Everything was smashed and ugly.

Specifically ordered three burgers with no onions (allergies) it says so on the receipt. They were all covered in the diced onions. Tried calling the store 6 different times with absolutely no answer. Had to drive all the way back up there (over 10mi away)

The manager (or shift lead or whatever) already knew what the problem was before I said anything.

He went back got the burgers and brought them out to me just in the paper wrapper (no bag?) He didn't apologize or say much of anything. Just turned around and went about doing whatever it is he does.

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Loss:
$20
Pros:
  • Convenience
Cons:
  • Everything else is bad

Preferred solution: Full refund

User's recommendation: STAY AWAY! Go to wendys!

Frank M Fdp

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Verified Reviewer
| map-marker Ellicott, New York

Got incorrect order again

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McDonalds - Got incorrect order again

I ritlll ordered a happy meal and a double big Mac in store through the kiosk. Once my food was ready, I grabbed my food and I had left to go home and eat lunch.

The grill slip that was stuck onto the bag says "double big Mac, no pickles." I did not receive a real receipt, but it CLEARLY says DOUBLE big Mac with no pickles. For all the food together, it came to $12.19. I did not get my double big Mac, the employees gave me a normal big mac. I had used my cash app card to make the purchase.

I only realized I had the wrong item and charged more then what I was supposed to be charged, once I got home to eat said food. I'm not happy about this, because I has clearly wanted a double big Mac, not the normal sandwhich otherwise I would have asked for it. This isn't the first time this restaurant has done this. Not only to me, but to a LOT of people that go there to eat.

I understand thar people make mistakes sometimes, but it should never be so common that it's almost a every visit, type of thing. It's ridiculous, every bit of money I have left, could help with bills and other things if needed. I have a photo of the grill slip "receipt " if yall need it. But something has to be done about this.

I don't know if it's just cause its the town we live in, but all of the mcd9nalds are that way. They're slow with drive thru, they will ignore door dash and uber eats drivers and do the window and the front counter and make the drivers wait. I've seen them ignore a driver for door dash for almost an hour, before they gave him the order he was to deliver. The customers that came in behind him were able to get their food and leave before he got his customers food.

The employees don't take their job serious and do not care if customers leave unhappy. We already had 1 mcdonalds close around here because the employees were leaving whenever they wanted. The managers would be locking the place up and leaving l, meanwhile leaving 1 worker to run everything and then the worker wouldn't be able to do everything for everyone so they wouldn't answer and do any orders. Please do something about them never getting orders right.

Please handle it, us unhappy customers would really appreciate it. Thank you

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Loss:
$12
Cons:
  • All of everything

Preferred solution: I wanted to eat the correct food that i had ordered originally, the double big Mac but was given a regular big Mac and was still charged for a double big Mac and a snappy means.

User's recommendation: I wouldn't recommend them at all

Cassius G

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Verified Buyer
| map-marker Fayetteville, Arkansas

Horrible customer relations on multiple accounts

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McDonalds - Horrible customer relations on multiple accounts
McDonalds - Horrible customer relations on multiple accounts - Image 2
Original review Dec 31, 2023

Consistent lack of customer service. Management is rude and disrespectful.

Always a lack of napkins. Knowing your eating in your vehicle with children, 20 nuggets 3 burgers and one napkin! Thats pathetic! This is the first time across the country I have ever been told I could only get 3 dipping sauces per 20 nuggets.

Which comes out to over 6.5 nuggets per square package. The manager herself said she uses 3 nuggets per package and made sure to charge me for the 1 extra that I asked for. I understand there has to be a limit however with receiving ONLY 1 napkin and 3 packages of sauce per 20 nuggets seems like she has to pay for it out of her pocket.

This is the third time I have felt like the person taking my order has been extremely rude or (just doesnt care about respect). This is only the 2nd complaint Ive ever made in my life and hate to do so however this interaction really bothered me and I wont be going back.

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Cons:
  • Rude rude rude

User's recommendation: Choose a different place to eat

Madison S Jft

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Verified Reviewer
| map-marker Shrewsbury, Missouri

Plastic in food

McDonalds - Plastic in food
McDonalds - Plastic in food - Image 2
McDonalds - Plastic in food - Image 3
I just got a filet o fish meal from mc donalds by my house and there were pieces of plastic in my sandwich.
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Preferred solution: Full refund

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