store # 19226 I am mcdonalds customer, this is a follow up. We are a diabetic family and having trouble every time we order a cup of coffe and request not to pour 4 creams and 2 packets of splenda, instead we requested on the side due to cannot take the risk to take wrong sugar, but for the last 4 weeks they being charging 1.00 dll extra if I wanted on the side.
So we call a 800# we spoke to Vela that also told me that she would call the store manager ms. Saira but seems to be ignored cuzz I ask the window employees that if anyone spoke to them or posted mcdonalds policy and they keep saying they dont know anything.
I hope someone take care of this matter. Im about to stop been a customer if they continue with ridicolous policy
Product or Service Mentioned: Mcdonalds Customer Care.