Today I tried to use the gift card that I got some time ago.The card wouldn't read, but I know there is money on the card....you can call the number on the card and put in the card number and the card does in fact have money on it.
However, the card is damaged somehow and will not read - the idiots at the McDonald's in Waxahachie, TX tried to scan the card no less than thirty times. Honestly, I waited a good ten minutes - all the time asking them sweetly to please just type in the number....their response? "They can only scan gift cards...sorry" In that amount of time, they could have called the back of the card themselves and issued the credit to me!!! The card clearly says on the back that it does not expire and that no fees will be charged.
The manager told me to call the number on the back to get a new card....so I called the number on the back of the card only to be told to call a DIFFERENT number. So, I try to call this new and different number twice only to discover that the number doesn't work. So, basically, I have an "arch card" that has money on it that I can't access in spite of the fact that McDonald's computer system says that I have a balance on....all because the folks working at McDonalds don't know how to override a computer and type in a *** code. Or - issue me another card and allow me to use it.
Yeah, McDonalds sucks. I hate it.
They have the worst customer service of any chain restaurant - hands down.
Monetary Loss: $10.