I had a very bad visit to you store in Fitchburg with no resolve to this point. On a thursday morning , one of my toughest days , I decided to stop at this Store and grab a coffee and a *** to eat.
5:15 am I pull up to the drive in and order, at 5:27 I am still sitting in the drive up window. so i go inside to find out whats going on because in 3 minutes im not going to make it to work ontime. I go into the store because i can see anyone from the drive up window. When i get into the store I ask if my order was ready...only to find out it wasnt even started.
So i ask nicelt may I have a refund because im going to be late for work if i wait any longer. A person comes from the back dressed in a black shirt that looks like he just woke op iff the floor. I am treated like i am doing something wrong and then wait while this person fumbles and cant seem to get me this refund, The people were as rude as iv ever seen and i left with no order and no refund. This was a real bad start to my day .
In my expierience this kind of thing starts from the top down.. when people just plain dont care then in most cases there boss is the same way..But I call back anyway and speak to the store manager. I tell him what happend, the whole time getting a responce of ok,ok,mhhmm,ok ,ok..Thanks for making me feel more like i did something wrong..He then tells me i can stop by for a refund, I ask him if he could mail it to my house because the gas I would spend to drive there would be more. He said he would mail it out that day....
its now june 12th and i have recieved nothing... Never a sorry about that... never an attempt to make this right...
I think that some places get so big they forget about the customer and only think about the all mighty $$$. well there are a 100 places to eat at these days and if this is the best a place like mcdonalds can do for me then i guess its time to switch to a place that will give me something for my hard earned $$ other.
Product or Service Mentioned: Mcdonalds Customer Care.