My husband came thru the drive thru at 12:30am on 11/30/18 ordered 8 mcdoubles a lg mocha frappe and 2 lg fries.well he got no receipt we live within walking distance to mc donalds but he drove after ordering and sitting in the drive thru for 30 minutes then the employees gave our order to someone else he finally went inside he said they was very rude to him my frappe was only a medium and only half full so i called and told them about the situation and she said shes not replacing the order i asked for the managers name and the girl working hung up so not only was my order given away messed up but also cold and hard.... This is rediculous all i wanted was a fresh order instead of food that sat under a heat lamp to keep it warm..
And she refused higher authority above her... I have worked at mc donalds for a good while and all fast food restraunt chains strive for good customer service and that the customer is ALWAYS RIGHT...someone needs to call me asap...
Or i will be contacting you back at 7am... And i will let everyone that their service sucks ***
Product or Service Mentioned: Mcdonalds Drive-through.
Reason of review: Poor customer service.