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A female employee of yours at the serving window of the drive-thru spilled about a half-a-cup of coffee on my left hand burning me because she did not have the lid on properly. I'm sure it wasn't intentional, but she burned my hand non -the- less.

I even understand that accidents happen, but my concern is she did not make the manager aware of what she did. I pulled over in my car and made an effort to call the store there about at least ten times but to no avail. No one answered the phone there. Although it hurt, luckily, I didn't sustain any serious burns.

It was pretty much just a surface wound. However, suppose I had been seriously hurt that was very unkind and unprofessional not to update the manager on what happened.

Location: Los Angeles, California

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