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A friend of mine and I went to McDonald's on Broadway in Bangor Maine for lunch. We sat and drive through for about 15 to 20 minutes waiting in line to place our order.

Our order consisted of two fish fillet meals and I had a coupon for 10 chicken nuggets and 10 free. We went through paid for our order which came to approximately about $25-$30. They pulled up to the next window and we got our food, I told my friend to check the bags to make sure we got our complete order cuz I've had problems in the past at that McDonald's. Upon checking our order she realized that we only got one 10-piece nugget instead of two and when I opened up my fish fillet the cheese was stuck on the top of the box it was in it wasn't in the sandwich itself.

So upon realizing that she went back and tried to tell the gentleman at the second window that he had messed up our order then sent her to the first window where we paid for our food and from there she was directed to the back door and she stood there for a good 10 minutes in the freezing cold and nobody came to the door. So realizing she was having a problem I got out of the car and I went to the window that she was standing in front of which was the window where we paid for our food. And some woman I take it was the manager came to the window and told me to get back I had to go back and that she wasn't going to help me at that window at that point my friend and I were very irritated and I got back in my car and I called the McDonald's headquarters. And by the way we were never given a receipt There I spoke to Jennifer at customer service representative who is more than helpful and very polite and I was very pleased with her service.

I reported this because I used to work from McDonald's and I know what it's supposed to be like when you work at the drive-thru you should be there to please the customer at least that's how it was when I grow up. The customer is always right.

User's recommendation: Always check your order before leaving the window where you get your food. And to always get your reciept.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

McDonalds Cons: Chicken patties are dry and poor customer service.

Location: 632 Broadway, Bangor, ME 04401

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