This past Friday i went to your newest McDonald. I live on the west side of Columbus.
I went at 9 pm approximately. At that time i had wanted to get a large iced mocha and a large Carmel latte. In my iced mocha i always get to splenda added and i was told i could not do that and than she changed my order and said i could only purchase a frappuccino of some kind. That is not what i wanted but that was all that was available at that time she said.
This store is open 24 hours how is that possible. I normally go to Starbucks i pay 10.90 for to venti not only am i paying for delicious coffee at that price but there customer service can not be matched. I would rather pay 10.90 for my coffee and have a wonderful experience with all involved than to pay 6.58 and be treated rudely. A few weeks ago i go through your drive Thur on georgesville and she is so rude and pissed she had to put splenda in my iced mocha.
Now this morning i go to that brand new McDonald's again and there is a young man remaking my coffee because her and i were talking (and i was telling her of the previous experience) he had the coffee finished with whip cream which i did not want so in remaking it there was a ton of ice and extra extra cream. Not much coffee. He did not wipe my cup and kept telling the lady at front drive thru it was fine. She did wipe it off.
You could tell he was angry. So i want you to know i would rather pay full price than be treated this way.
There are so many places to spend our money but the places receiving mine will HAVE FANTASTIC CUSTOMER SERVICE! I hope that you will address this matter
Product or Service Mentioned: Mcdonalds Customer Care.
Monetary Loss: $7.