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Contact McDonalds Customer Service

How to Reach a Person at McDonalds

Verified Contact Information

Toll-Free Number:

  • 1-800-244-6227
Call Now
Send Message

Customer Service:

  • 1-888-424-4622
    Canada
  • 1-866-970-0106

Headquarters:

  • 1-630-623-3000

Investors/ Franchising:

  • 1-630-623-7428
    Shareholder Services

Accessibility:

accessibility@us.mcd.com

Jobs/ Career:

recruiting.supportteam@us.mcd.com

Legal:

dmca@us.mcd.com
DMCA Inquiries
contact.privacy@us.mcd.com
Privacy Inquiries

Media:

press@us.mcd.com
Press Inquiries
us-excess.website.inquiries@us.mcd.com
Real Estate (Available Properties)
franchising@us.mcd.com
restaurantjobs.support@us.mcd.com
For Corporately Owned Restaurant Locations

McDonalds Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular McDonalds Phone Number
1 (800) 244-6227
Average Hold Time
00:01:48
Average Calls duration
4 minutes
Most Popular McDonalds Email Address
accessibility@us.mcd.com
McDonalds Live Agent Availability
19% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How to Contact McDonalds Customer Service?

Most Popular Number:

(800) 244-6227
Total calls: 78 856 Issues resolved: 2 245 Last call: Jun 5, 2026

One of the fastest ways to communicate with the McDonald customer service team is via their telephone number. The best way to communicate with McDonald's customer service is to call McDonalds' toll-free number +1(800) 244-6227.
Also if you have a question or an issue about a delivery order or about a restaurant in general you can fill in the general inquiry form on the company's website and McDonald’s customer service will get back to you shortly.
Search for topics you're interested in on the FAQ page on McDonald's website if you don’t feel like reaching out

It is better to contact company’s support through a customer service number or by chat but you still can email McDonalds to resolve your problem, for example you can contact recruiting.supportteam@us.mcd.com regarding employment. contact.privacy@us.mcd.com to contact McDonald’s Global Data Protection Office.
Contact dmca@us.mcd.com regarding any copyright infringement.

Unfortunately, McDonalds does not offer customer support through live chat.
Despite the fact that there is no McDonalds chat you can use to receive assistance but if you require to get in touch with McDonalds customer support you can still contact at toll-free number +1 (800)244-6227 or any email address provided above.

To get in touch with the customer service team via the McDonalds website, follow these steps:

  • Scroll to the bottom of the homepage.
  • Select the "Contact Us Overview" option from the "Contact Us" section.
  • Click the "Contact Us" button in the "What’s on Your Mind?" section.
  • Fill out the web form to share your feedback or file a complaint.
  • Click the "Submit" button below to send the form.

You can also find the phone numbers to reach the McDonalds customer care agents on this page. To check the contact info of the company’s locations around the world, click the "Find International Contact Info" button and select your region.

To cancel your order via the McDonald's app, click on the “Cancel Order” button that is located on the page with your order details. Note that such an option is available only if you haven’t yet made a payment.

If you use the McDonads app, you cannot add a gift card as payment for mobile orders. To use a gift card, you must pay for your order physically. For more details regarding this, apply to the company by dialing the following McDonald's customer service number: 800-244-6227.

You may issue with the McDonald's app such as registering because of compatibility problems. Keep in mind that the company application has been updated for Android 10 and up and 16 and above for iOS.

If you made an order via the McDonald's app, you can get a refund first by checking the Vendor name. It is necessary to identify whether Uber Eats or DoorDash was handling your order. Then contact Uber Eats or DoorDash directly by using one of the following support numbers: 1-866-987-3744 (Uber Eats) or 1-833-510-0332 (DoorDash).

If you need to visit the McDonald's headquarters to discuss corporate-related matters with the company representative, write down where it is located: 110 N. Carpenter St. Chicago, Illinois 60607-2101, United States.

The company’s main hours are Monday through Sunday from 7 a.m. to 7 p.m. As for the Media Relations department, it operates Monday through Friday from 8 a.m. to 5:30 p.m. All hours are indicated taking into account the CST time zone. So, keep it in mind when planning your application to the McDonald's customer service team or the Media Relations department.

PissedConsumer Club

Contact Information

McDonalds Website:

McDonalds Help Center:

Corporate Office Address:

McDonald’s USA, LLC
110 N. Carpenter St.
Oak Brook, Illinois 60607-2101
United States

Other Info (opening hours):


Hours:

Monday - Sunday: 7:00am - 7:00pm (CST)


Other Location:

McDonald’s Canada

1 McDonald’s Place

P.O. Box 61023

Winnipeg, MB R3M 3X8

More contact details

Fax:

+1(952) 885-4755

Summary of McDonalds Customer Service Calls

96.5K TOTAL
CALLS
03:37 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call McDonalds?

Product/ Service Question:

  • “Broken door at 4th street store for over a week-fire hazard”
  • “To file a complaint”
  • “Cold food”

Staff Question:

  • “To report a overnight manager”
  • “Poor customer service”
  • “Bad attitude with drive thru staff and Manager on duty. Would not correct my order..”

Request for Information Question:

  • “To help *** make more money and recapture lost business”
  • “Question Clarification between earning rewards point by giving you code before ordering versus entering details from receipt on app about your order.”
  • “I need to speak to someone”

Shipping and Delivery Question:

  • “Every time we go there to this location my order is always wrong”
  • “Didn't get my order just want my refund”
  • “Order issues”

Payments and Charges Question:

  • “Charge me for food”
  • “Charged twice”
  • “Receipt app rewards issue”

Refund Question:

  • “Refund”
  • “Need refund”
  • “Want my refund they overcharge me for some I ain’t order”

Employment Question:

  • “Employment”
  • “About the job at McDonald’s”
  • “Accidentally lost my w2 need a replacement”

Website/ Application Question:

  • “App”
  • “App doesn’t and hasn’t worked in at least a month”
  • “App won't work”

Account Question:

  • “Lost all of my reward points”
  • “Las all my rewards points”
  • “Problems with rewards app”

Activation/ Cancellation Question:

  • “Cancelled order need refund”
  • “Canceled order an extremely rude service person”
  • “My order was cancelled and the money hasn't been put back on my card yet and it has been a little over a week”

Cards Question:

  • “Gift card”
  • “Need bulk gift cards”
  • “Gift card won’t scan”

Return/ Replace Question:

  • “Went to a [PERSON_NAME] and they said they didn’t have change for 100 when it’s Ibiza [PERSON_NAME] refused to serve me my food set. All the registers were new and he didn’t have change. Refused to give me his name supposedly was the manager.”
  • “Need to change my email”
  • “Can't change credit card”

Other Question:

  • “Door dash”
  • “Door dash rip off”
  • “Mistreatment of employee center [GEOGRAPHIC_DATA]”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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