Contact McDonalds Customer Service
McDonalds Phone Numbers and Emails
Toll-Free Number:
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(800) 244-6227
Customer Service:
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(888) 424-4622Canada
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(866) 970-0106
Headquarters:
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(630) 623-3000
McDonalds Emails:
How to Contact McDonalds Customer Service?
Most Popular Number:
| Total calls: 76 325 | Issues resolved: 2 126 | Last call: Jul 10, 2025 |
McDonalds Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
McDonalds Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call McDonalds is 8002446227. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as McDonalds may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
McDonalds Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call McDonalds is 8002446227. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as McDonalds may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call McDonalds mainly because of product/ service, staff and request for information.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact McDonalds is accessibility@us.mcd.com. 35% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
McDonalds Website:
McDonalds Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 7:00am - 7:00pm (CST)
Other Location:
McDonald’s Canada
1 McDonald’s Place
P.O. Box 61023
Winnipeg, MB R3M 3X8
Fax:
McDonalds Customer Service Reviews
Dear McDonald's Customer Service,
I am writing to express my deep concern regarding the unacceptable cleanliness standards I recently experienced at one of your locations. The trays provided to customers were extremely dirty, covered in visible grime and stains, which made the experience both unpleasant and unhygienic. Frankly, it was disgusting and far below the standards I would expect from a global brand like McDonald's.
In addition to the trays, the floor of the restaurant was also in poor condition. It was sticky, littered with debris, and clearly hadn't been cleaned thoroughly in some time. This created a very unwelcoming environment, and it raises serious questions about the overall sanitation of the establishment.
I have attached a photo as evidence of the trays issue, which I hope will prompt swift corrective action.
Thank you for your attention to this matter. I look forward to your response and to seeing improvements implemented.
Rgds,
joalfral@***.co.uk
well I talked to somebody filed a formal complaint about not getting my points off my receipts three or four receipts for $30 a visit and nobody put my points on my app or called me back
Well I believe I should be refunded or offered a meal or something for having a bad experience. Its called fast food and I understand sometimes it gets busy but my waitress too long
Lost my money an think I do enough business here an spend enough money to be appropriated. I thought I was a valuable customer, I sure hope this isn't the way they treat everyone
How Good is McDonalds's Customer Service?
Summary of McDonalds Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call McDonalds?
Product/ Service Question:
- “Problem with order”
- “Food order”
- “I have a complaint”
Staff Question:
- “Rude and obnoxious”
- “I placed an order for pickup but for some reason it put it at a store way out of my area and the lady I spoke to on the phone was rude and told me that I couldn't cancel my order because they were making it I find that being very disrespectful and wo”
- “Horrible customer service”
Request for Information Question:
- “Need to talk to agent”
- “About my order”
- “Need to know when my son gets his check and where can go get it it's been over a month since he last worked”
Shipping and Delivery Question:
- “Order incomplete”
- “Left my bag at a location and they won’t answer the phone”
- “Order not received but charged”
Payments and Charges Question:
- “Dispute about an order”
- “Charged no food”
- “I made an online order paid for it went to the location off restaurant when I got there I gave them my online order number BG17 an was charged but they said they couldn't accept my order but they could see the order an call took the money out my orde”
Refund Question:
- “Refund”
- “I got a glove of spit in my cheeseburger and I'm mad that disgustingand I need my refund”
- “Can refund order”
Employment Question:
- “My paycheck”
- “Job”
- “W-2”
Website/ Application Question:
- “Order online”
- “App Store and money”
- “App complaint”
Account Question:
- “Order/rewards issue”
- “Health care account”
- “They forgot both of my kids nuggets in their kids meals and they’re not even answering the phone”
Activation/ Cancellation Question:
- “Cancellation Order”
- “Can't cancel app order”
- “I cancelled my order from the store and it still haven't refunded my 22 dollars back to my debit card”
Cards Question:
- “Arch card”
- “Giftcard”
- “Cards won’t work”
Return/ Replace Question:
- “Incorrect prder”
- “Incorrect food and I try to call where I got my food they keep hanging the phone up”
- “My order was incorrect”
Other Question:
- “Wrong otder. No answet at store”
- “Disrespectful to dashers”
- “Pissed”
Compare McDonalds Customer Service To
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