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Contact McDonalds Customer Service

McDonalds Phone Numbers and Emails

Toll-Free Number:

  • (800) 244-6227
Call customer service
Send Message

Customer Service:

  • (888) 424-4622
    Canada
  • (866) 970-0106

Headquarters:

  • (630) 623-3000

Investors/ Franchising:

  • (630) 623-7428
    Shareholder Services

McDonalds Emails:

Accessibility
Jobs/ Career
Legal
DMCA Inquiries, Privacy Inquiries
Media
Press Inquiries
us-excess.website.inquiries@us.mcd.com
Real Estate (Available Properties)
franchising@us.mcd.com
restaurantjobs.support@us.mcd.com
For Corporately Owned Restaurant Locations
Is this your business?

How to Contact McDonalds Customer Service?

Most Popular Number:

(800) 244-6227
Total calls: 76 325 Issues resolved: 2 126 Last call: Jul 10, 2025
author avatar
PissedConsumer Reporter

One of the fastest ways to communicate with the McDonald customer service team is via their telephone number. The best way to communicate with McDonald's customer service is to call McDonalds' toll-free number +1(800) 244-6227.
Also if you have a question or an issue about a delivery order or about a restaurant in general you can fill in the general inquiry form on the company's website and McDonald’s customer service will get back to you shortly.
Search for topics you're interested in on the FAQ page on McDonald's website if you don’t feel like reaching out.

It is better to contact company’s support through a customer service number or by chat but you still can email McDonalds to resolve your problem, for example you can contact recruiting.supportteam@us.mcd.com regarding employment. contact.privacy@us.mcd.com to contact McDonald’s Global Data Protection Office.
Contact dmca@us.mcd.com regarding any copyright infringement.

Unfortunately, McDonalds does not offer customer support through live chat.
Despite the fact that there is no McDonalds chat you can use to receive assistance but if you require to get in touch with McDonalds customer support you can still contact at toll-free number +1 (800)244-6227 or any email address provided above.

To cancel your order via the McDonald's app, click on the “Cancel Order” button that is located on the page with your order details. Note that such an option is available only if you haven’t yet made a payment.

If you use the McDonads app, you cannot add a gift card as payment for mobile orders. To use a gift card, you must pay for your order physically. For more details regarding this, apply to the company by dialing the following McDonald's customer service number: 800-244-6227.

You may issue with the McDonald's app such as registering because of compatibility problems. Keep in mind that the company application has been updated for Android 10 and up and 16 and above for iOS.

If you made an order via the McDonald's app, you can get a refund first by checking the Vendor name. It is necessary to identify whether Uber Eats or DoorDash was handling your order. Then contact Uber Eats or DoorDash directly by using one of the following support numbers: 1-866-987-3744 (Uber Eats) or 1-833-510-0332 (DoorDash).

If you need to visit the McDonald's headquarters to discuss corporate-related matters with the company representative, write down where it is located: 110 N. Carpenter St. Chicago, Illinois 60607-2101, United States.

The company’s main hours are Monday through Sunday from 7 a.m. to 7 p.m. As for the Media Relations department, it operates Monday through Friday from 8 a.m. to 5:30 p.m. All hours are indicated taking into account the CST time zone. So, keep it in mind when planning your application to the McDonald's customer service team or the Media Relations department.

McDonalds Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • McDonalds Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call McDonalds is 8002446227. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as McDonalds may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

McDonalds Website:

McDonalds Help Center:

Corporate Office Address:

McDonald’s USA, LLC
110 N. Carpenter St.
Chicago, Illinois 60607-2101
United States

Other Info (opening hours):


Hours:

Monday - Sunday: 7:00am - 7:00pm (CST)


Other Location:

McDonald’s Canada

1 McDonald’s Place

P.O. Box 61023

Winnipeg, MB R3M 3X8

More contact details

Fax:

+1(952) 885-4755

McDonalds Customer Service Reviews

1.5 / 5
Poor
George F Zrs
Cleanliness at Store 0346 - Peterborough
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Dear McDonald's Customer Service,
I am writing to express my deep concern regarding the unacceptable cleanliness standards I recently experienced at one of your locations. The trays provided to customers were extremely dirty, covered in visible grime and stains, which made the experience both unpleasant and unhygienic. Frankly, it was disgusting and far below the standards I would expect from a global brand like McDonald's.
In addition to the trays, the floor of the restaurant was also in poor condition. It was sticky, littered with debris, and clearly hadn't been cleaned thoroughly in some time. This created a very unwelcoming environment, and it raises serious questions about the overall sanitation of the establishment.
I have attached a photo as evidence of the trays issue, which I hope will prompt swift corrective action.
Thank you for your attention to this matter. I look forward to your response and to seeing improvements implemented.
Rgds,
joalfral@***.co.uk

Mike H Bzj
*** poins
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

well I talked to somebody filed a formal complaint about not getting my points off my receipts three or four receipts for $30 a visit and nobody put my points on my app or called me back

Adriane Jmp
Not happy
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Well I believe I should be refunded or offered a meal or something for having a bad experience. Its called fast food and I understand sometimes it gets busy but my waitress too long

Ronan Jqa
Sad not fair
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Lost my money an think I do enough business here an spend enough money to be appropriated. I thought I was a valuable customer, I sure hope this isn't the way they treat everyone

How Good is McDonalds's Customer Service?

Sheily Pwx
Sheily Pwx
Feels Neutral | Jul 04, 2025

Didn't solve the issue

Read full quote
Darlene L Gwc
Darlene L Gwc
Feels Disappointed | Jun 27, 2025

Didn't resolve any thing.

Read full quote
Jobeth Czp
Jobeth Czp
Feels Disappointed | Jun 24, 2025

Couldn't get into the app with my debit card. It wouldn't go through. I went to my bank because I thought it might have something to do with debit card, but the customer service rep said absolutely not. He deleted the app and rebooted the app and lost all reward points

Read full quote
Denelle Zha
Denelle Zha
Feels Disappointed | Jun 22, 2025

It is not very helpful. I am disappointed
I used 6,000 of my rewards points and I have never received any food. I ordered from Pueblo Colorado to Denver Colorado not knowing that it would not work so far away. I lost my points

Read full quote
Eran Z Keg
Eran Z Keg
Feels Disappointed | Jun 16, 2025

No answer I need Macdonald global manager for issues against Macdonald restaurant in kiriat haim haifa israel- I was humiliating in this Macdonald on Sunday 15/6/2025 for over 30 minutes! 972054****720 Eran Zucker israel eranz79@***.com

Read full quote
Erich B Srw
Erich B Srw
Feels Disappointed | May 02, 2025

Got zero response...found out too had many points removed from my account. But spending my time n gas to go pick up my mobile order just to have them say they aren't honoring them is just too much

Read full quote

Summary of McDonalds Customer Service Calls

93.7K TOTAL
CALLS
03:28 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call McDonalds?

Product/ Service Question:

  • “Problem with order”
  • “Food order”
  • “I have a complaint”

Staff Question:

  • “Rude and obnoxious”
  • “I placed an order for pickup but for some reason it put it at a store way out of my area and the lady I spoke to on the phone was rude and told me that I couldn't cancel my order because they were making it I find that being very disrespectful and wo”
  • “Horrible customer service”

Request for Information Question:

  • “Need to talk to agent”
  • “About my order”
  • “Need to know when my son gets his check and where can go get it it's been over a month since he last worked”

Shipping and Delivery Question:

  • “Order incomplete”
  • “Left my bag at a location and they won’t answer the phone”
  • “Order not received but charged”

Payments and Charges Question:

  • “Dispute about an order”
  • “Charged no food”
  • “I made an online order paid for it went to the location off restaurant when I got there I gave them my online order number BG17 an was charged but they said they couldn't accept my order but they could see the order an call took the money out my orde”

Refund Question:

  • “Refund”
  • “I got a glove of spit in my cheeseburger and I'm mad that disgustingand I need my refund”
  • “Can refund order”

Employment Question:

  • “My paycheck”
  • “Job”
  • “W-2”

Website/ Application Question:

  • “Order online”
  • “App Store and money”
  • “App complaint”

Account Question:

  • “Order/rewards issue”
  • “Health care account”
  • “They forgot both of my kids nuggets in their kids meals and they’re not even answering the phone”

Activation/ Cancellation Question:

  • “Cancellation Order”
  • “Can't cancel app order”
  • “I cancelled my order from the store and it still haven't refunded my 22 dollars back to my debit card”

Cards Question:

  • “Arch card”
  • “Giftcard”
  • “Cards won’t work”

Return/ Replace Question:

  • “Incorrect prder”
  • “Incorrect food and I try to call where I got my food they keep hanging the phone up”
  • “My order was incorrect”

Other Question:

  • “Wrong otder. No answet at store”
  • “Disrespectful to dashers”
  • “Pissed”

Compare McDonalds Customer Service To

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