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Summary of Mcdonalds Customer Service Calls

2233 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
03:25 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Mcdonalds to Ask about:

Staff:

  • “Not open during business hours and rude manager”
  • “Service issue”
  • “Poor services”

Employment:

  • “They told me I was fired because I had a second job and did not pay me the hours I last work”
  • “My 401k”
  • “W-2”

Product/ Service quality:

  • “Ice Cream Machine Broken 5th time in 2 weeks”
  • “Quality of food drinks and everything is terrible”
  • “Bad food..poor service rude manager”

Payments and Charges:

  • “Ordering online payment problems”
  • “8 unauthorized charges”
  • “Lack of Payment”

Website/ Application:

  • “To see why my application got denied”
  • “App problems”
  • “Manager through away my application”

Refund:

  • “Refund not received”
  • “Wouldn't refund money owed on food never received”
  • “Need help with refund”

Shipping and Delivery:

  • “Wrong item”
  • “Wrong order, request refund”
  • “My daughter hasn't received her check in 2 months”

Cards:

  • “McDonald's card activation”
  • “My Visa card was forgotten and some one from store store F6737”
  • “Need my routing and acct number for my card”

Return/ Replace:

  • “Most disgusting experience. Will not return to McDonalds again”
  • “They took my money, i returned the food, they called the police on me”

Other:

  • “Rude words”
  • “Complaint on a manager at a Iron River Michigan”
  • “Early closed”

About Mcdonalds

Top 5 Mcdonalds Products

Sandwich, Burger, Coffee, French Fries, Hamburger

Top 5 Likes about Mcdonalds

Food, Employees, Most unprofessional, Store convience, Staff

Top 5 Dislikes about Mcdonalds

Customer service, Service, I did not like the customer service, Cleanliness and, Unprofessional lack of respect

Summary

McDonald's is the largest chain of fast food restaurants in the world that was founded by siblings Dick and Mac McDonald in 1940 in San Bernardino, California. Brothers McDonald introduced this "Speedee Service System" that is the basis of all fast food industry nowadays. The company is headquartered in Oak Brook, Illinois. There are 31,000 locations inside the US and 20,000 more across the world. The slogan of McDonald's is: "I'm lovin' it". McDonald's specializes in selling different burgers, French fries, breakfast items, beverages, desserts. McDonald's signature is BigMac burger. There is a McDonald's restaurant in every developed country and it is a symbol of the expansion of the American culture all over the world.

Mcdonalds reviews and complaints

Mcdonalds is ranked 34 out of 411 in Fast Food category

Area Served

USA, Other

Payment Methods

MasterCard

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Mcdonalds Stats

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Number of Comments

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Number of Calls

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