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Summary of Mcdonalds Customer Service Calls

3500 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
03:48 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Mcdonalds to Ask about:

Staff:

  • “Rude service”
  • “Cold food & bad customer service”
  • “Terrible food terrible service”

Employment:

  • “Copyofmylatestpaystub”
  • “Paystub”
  • “About my job pay”

Product/ Service:

  • “Very bad food & customer service”
  • “Broken tooth”
  • “Bad food wrong order and nasty store”

Request for Information:

  • “Ask questions”
  • “Your icecream is always out of order how many $ and customer's are lost?”
  • “How to get Francise”

Payments and Charges:

  • “Coupon use and getting light ice”
  • “Overcharged”
  • “Charged twice”

Shipping and Delivery:

  • “Wrong order sent thru uber eats”
  • “I didn't receive my check”
  • “Wrong order and crap customer service”

Cards:

  • “My card not active and its pay day”
  • “Not getting punch cards for mcafe”
  • “There is a VERY VERY strong possibility that an employee stole my credit card and wiped all of my money out of my account”

Website/ Application:

  • “To see why my application got denied”
  • “App problems”
  • “Manager through away my application”

Refund:

  • “COMPLAINT AND REFUND and NON RESPONSE”
  • “They consistently gave me problems throughout my order. I asked for a hotcake and an extra pancake and they said it was not possible and they also lied about not having butter. When i asked for a refund they instantly gave me butter!”
  • “Wouldn't refund money owed on food never received”

Return/ Replace:

  • “Angie at the Cookeville Tennessee store has a horrible attitude to say the least and refused to replace 1 of 3 cold hash browns and yelled because calling corporate”
  • “Most disgusting experience. Will not return to McDonalds again”
  • “They took my money, i returned the food, they called the police on me”

Account:

  • “I failed to validate my identity on Work Number login. I need a new pin”

Other:

  • “Employees/management serving food to other employees coming in off shift before taking care of customers / 20 cars being in and out of drive thru before dinine in and we ordered one happy meal”
  • “Fell in a resturant bathroom”
  • “What happened to the McRib sandwiches”

Mcdonalds Rating Stats

2.2 out of 5 stars
based on 1178 reviews
See all 2707 reviews

Rating stats

  1. 416 reviews
  2. 323 reviews
  3. 252 reviews
  4. 125 reviews
  5. 62 reviews

About Mcdonalds

Top 5 Mcdonalds Products

Burger, Sandwich, French Fries, Coffee, Hamburger

Top 5 Likes about Mcdonalds

Food, Employees, Proximity to my house, Most unprofessional, Store convience

Top 5 Dislikes about Mcdonalds

Customer service, Service, I did not like the customer service, Unprofessional lack of respect, Cleanliness and

Summary

McDonald's is the largest chain of fast food restaurants in the world that was founded by siblings Dick and Mac McDonald in 1940 in San Bernardino, California. Brothers McDonald introduced this "Speedee Service System" that is the basis of all fast food industry nowadays. The company is headquartered in Oak Brook, Illinois. There are 31,000 locations inside the US and 20,000 more across the world. The slogan of McDonald's is: "I'm lovin' it". McDonald's specializes in selling different burgers, French fries, breakfast items, beverages, desserts. McDonald's signature is BigMac burger. There is a McDonald's restaurant in every developed country and it is a symbol of the expansion of the American culture all over the world.

Mcdonalds reviews and complaints

Mcdonalds is ranked 39 out of 533 in Fast Food category

Area Served

USA, Other, Worldwide

Payment Methods

MasterCardVISA

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Mcdonalds Stats

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Number of Calls

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