Contact Information

McDonalds Phone Numbers

Toll-Free Number:

  • (800) 244-6227
  • (800) 244-6227
  • (630) 623-3000
  • (866) 970-0106
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Corporate Office Address:

McDonald's Corporation
2111 McDonald's Dr
Oak Brook, IL 60523
United States

Other Info:

7 days a week
7:00 a.m. to 7:00 p.m. CST

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Summary of McDonalds Customer Service Calls

8080 TOTAL
CALLS
78% SUCCESSFUL
CONNECTIONS
03:42 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact McDonalds to Ask about:

Staff Question:

  • “Bad service bad undercooked food missing food”
  • “Rude employee very very very poor service”
  • “Complaint about service”

Product/ Service Question:

  • “Cold food and fries nasty no salt on them”
  • “Ice cream machine never working order”
  • “Bad food and service always at this store”

Employment Question:

  • “For my W2”
  • “W2”
  • “Not employed there no more. Need w2”

Request for Information Question:

  • “My checking account” , Review # 1755097
  • “Check on applied”
  • “Concerning the new Frappe Cups”

Payments and Charges Question:

  • “Multiple charges on the app”
  • “Did not honor my coupon” , Review #1752234
  • “Complaint , I got charged and got no food”

Shipping and Delivery Question:

  • “Wrong order, manager thre away reciept.”
  • “Did not get my order,”
  • “I didn't receive my check”

Website/ Application Question:

  • “App problems”
  • “Website”
  • “App issues”

Refund Question:

  • “Refund not received” , Review # 1679117
  • “Owings Mills McDonald refunds to give me a refund for food I never received. The the manager Machi lied and send he gave me my receipts back and did not and then he lied and said the manager was not here and she was in the back. Police asst was call” , Review # 1656567
  • “Get a refund”

Cards Question:

  • “I had a gift card and i presented to cashier on the back the card had some sticky stuff on the black strip, well the cashier went to get the manager and stated to its not your responsibility to get off its hers and i thought it was very rude of her t” , Review # 1739806
  • “Credit card”
  • “My card has no money” , Review # 1636849

Return/ Replace Question:

  • “I was at McDonald's on Homestead and Tidwell I gave the lady of twin she gave me change for a ten I went back after I realized I didn't have my right change and I told her that she gave me change for a 10 instead of $20 manager said she pulled the dr” , Review # 1498425
  • “Bad order won’t replace it”
  • “Both the window and inside cclaim they caint change a $100 00 bill. I made a. $11.00. Order”

Account Question:

  • “Password reset”
  • “Locked out of account”
  • “Need my routing and acct number for my card”

Activation/ Cancellation Question:

  • “Activate pay card”
  • “Activate new card”

Other Question:

  • “Compaint” , Review #1764896
  • “Multiple reasons”
  • “Complaint - Urgentm”

McDonalds Rating Stats

2.1 out of 5 stars
based on 2026 reviews
See all 4133 reviews

Rating trend

About

McDonalds Delivery Policy
To read more: https://www.mcdonalds.com/us/en-us/mcdelivery.html
McDonalds Terms of Service
To read more: https://www.mcdonalds.com/us/en-us/terms-and-conditions.html
McDonalds Privacy Policy
To read more: https://www.mcdonalds.com/us/en-us/privacy.html
Top McDonalds Services

Manager, Customer Care, Drive-through

Top McDonalds Products

Burger, Sandwich, French Fries

McDonalds Pros and Cons

Pros: Proximity to my house, Usually the food, Most unprofessional, Food, Usually good place to eat for fast

Cons: Customer service, Service, I did not like the customer service, Unprofessional, Staff attitude

Summary

McDonald's is the largest chain of fast food restaurants in the world that was founded by siblings Dick and Mac McDonald in 1940 in San Bernardino, California. Brothers McDonald introduced this "Speedee Service System" that is the basis of all fast food industry nowadays. The company is headquartered in Oak Brook, Illinois. There are 31,000 locations inside the US and 20,000 more across the world. The slogan of McDonald's is: "I'm lovin' it". McDonald's specializes in selling different burgers, French fries, breakfast items, beverages, desserts. McDonald's signature is BigMac burger. There is a McDonald's restaurant in every developed country and it is a symbol of the expansion of the American culture all over the world.

McDonalds reviews and complaints

McDonalds is ranked 59 out of 1073 in Fast Food category

Area Served

USA, Other, Worldwide, Asia, Canada, Europe

Payment Methods

MasterCardVISAAmerican Express

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McDonalds Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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