The McDonald's at the Freeport BLvd and Pocket rd in sacramento, CA USA always having problems majority of times or at least 3 times a week, 10-11 min delay in drive-thru lane, broken machines, overly long wait line inside and 1 day the entire store and drive-thru closed and 1 day store opens but drive-thru closed. The speaker and electronic order is out of services.
I noticed often the staff there likes to talks about personal matter during busy hours.
while customer waits. At times, I get wrong orders, such as black coffee and I get overly sugared and creamed coffee., 1/4 burnt muffin buns.
Product or Service Mentioned: Mcdonalds Customer Care.
Reason of review: Poor customer service.