Miami, Florida
Not resolved

Complaint at McDonald's Restaurant #7088 11575 Quail Roost Road South Miami Heights, FL 33157 Tel# 305.252-8622 on September 23, 2018 KS#2 Side 1. I went to this location after church with my daughter and grand daughter and niece at 12:27 PM Order #92 (292) I asked the cashier, who was EXTREMELY NICE, I asked her to please make sure my fries were fresh and hot and she did at that moment called out to tell them.

My order total for 4 chick en nugget meals and a shake, which one was a kids meal came up to $27.27 I could not believe it, but anyway I did not complain, I got my receipt waited for my order. When my order arrived, I looked at one of the medium fries that looked like a small and asked if she could please add more fries . the lady wearing the store manager tag, said to me that she can not give me more fries, she said that her manager say she can't . I then told her that I just paid $27.00 for my meal and I deserve to have more fries that look like a medium fry.

She continued to say no she can't and I then told her well take your food and just give me my money back.. she grabbed the fry and added more fries. I told her that is all she had to do from the beginning. She was very disrespectful.

However my thanks and great appreciation to the cashier that took my order. Sad

Product or Service Mentioned: Mcdonalds Manager.

Reason of review: Poor customer service.

Preferred solution: Better quantity of fries.

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