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4.0

I visited McDonald's as I'm from Barbados and was in Massachusetts for the funeral service of my grandfather. I told my cousin I was hungry and wanted to get McDonald's.

While in the drive thru placing my order the young lady working the drive thru on this occasion seemed to be having a very bad day. And was very rude while taking the order. We get around to the drive thru window to be greeted by the employee " ( you black *** I honestly didn't think I heard her correctly and turn to my cousin asking if she really said that. The employee confirmed by saying "yes I did you heard me" as she was finishing the sentence she thru the change out the drive thru window and into the car striking me in the face.

I got out the car and made my way into the restaurant seeking a manager. Only to be told that she was in fact the manager. I told her I wanted to speak with someone over her. Another employee came to me as she walked away and said there's another manager in the back and she went to get her.

I asked the employee working in the front if this is the kind of treatment they get working in this restaurant her response was " Yes when ever the lady is having a bad day. As the second manager came to me the same young lady who had been working the drive thru, let's me know she will jump the counter as she don't give two f's about her job. Which explains her behavior she thought. Police had to be called in by the manager which by that point I had already requested to have money back as I didn't want to be served by anyone in the restaurant.

The fact that the same young lady went back there she could've done anything to my food. So all I wanted at that point was my money. The police came they and told the employee to return my money at that point both managers refuse "saying they would beat my *** Eventually the police treated to arrest them both if they did not return my money promptly.

I have the pics of the employee and manager or managers in question. I will be seeking legal compensation for this matter.

Preferred solution: Let the company propose a solution.

McDonalds Pros: Good food.

McDonalds Cons: Rude staff who have no customers service.

Location: 182 North Elm Street, Westfield, MA 01085

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