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I am writing about the McDonald's restaurant on 7th. Avenue in Beaver Falls, PA 15010. I frequent this restaurant and for the past couple of months or longer, have had items left out of my order. I usually go through the drive-through and this is where my problems occur.

The complaint that I have is that the workers are not conscientious enough about getting the order correct. The order taker (for lack of a better title) takes the order correctly. However, when I get the order home, items are missing. This has happened the last 4 times I visited this restaurant. I call once I get home and notice the missing item and am told that I could either come back in or pick up the item at a later date. I usually choose to do the latter. When I go back in, it is not just to pick up the missed item, I spend more money on food. Consequently, when I get home ... the same thing. This is getting very frustrating. Why should I have to check the order before I drive away. Is it not the responsibility of your employee to make sure the order is correct before it is handed to me.

Last night was the last straw ... I again was missing an item ... 4-piece Chicken Nugget. (I was there to pick up a missed quarter-pounder with cheese and ended up spending almost $11.00 more). When I got home and found the item missing, I immediately called to speak to a manager. I spoke with a lady named Romeo who listened to my complaint. However, she was NOT sympathetic at all, did NOT apologize for the oversight and at that point I told her I would NEVER come back to that restaurant. I will go back ONLY to get the chicken nuggets that are owed to me but WILL NOT spend any more money there. To that she made no reply and did not offer to salvage my business! It was then that I decided that something had to be done about that restaurant. It is either the management or the employees but it has to be remedied. I have been in customer service for over 40 years (in the manufacturing sector) and would do my best to make sure the customer is satisfied ... even if I had to offer them a gift certificate, etc, especially in the food industry. All of the people there seem to be very unfriendly, with the exception of one gentlemen whose name I do not know. He is a white man, maybe in his 30's and wears glasses. He is always very personable when I drive through. He went above and beyond a few months back when I would go there to get my sick doggie a hamburger as that was the only thing he would eat. He said "why don't you just buy the pattie and not the bun" .. Bingo! That was what no one else had ever said to me. I am sorry I don't know his name but if it's mentioned, he will know who I am. I even took the doggie (before he was euthanized) through the drive through to meet him!!! I applaud him for his efforts!!!!

I just thought you at Corporate should know what's going on in your restaurants. I am not sure how you handle complaints, but this one definitely needs to be investigated before too many more customer decided, as I did, NOT to frequent that Beaver Falls, PA restaurant.

Thank you for listening to my complaint. I am the type of customer service person who will compliment for a job well done, but also will register a complaint if I feel that something needs to be changed inside the establishment.

Enjoy your day!

Phyllis J. Grubb

247 Wises Grove Road

New Brighton, PA 15066

pjgrubb@***.com

Reason of review: Order processing issue.

Monetary Loss: $2.

Preferred solution: Issue a gift card to me for at least $50.00 to cover the inconvenience and frustration. I will use it at another McDonald's location in Beaver County..

Location: Charlotte, North Carolina

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Eliyahu Grm

I was left on my own after a very short time and this remained for ninety percent of my time with delivery and was not a problem except. The stores are serious production feeds so must be respected and accessible allowing easy speed of control, stocking and, very important - the production side kitchen locating what they need when they need it.

None of which is of importance or crosses the mind of a manager. In the first year........ Boxes unbroken blocking the hall for delivery and stores access, also to the fire escapes and back yard floor every time the delivery was arriving; those boxes flattened in the recycle cadges still with plastic bags inside plus unbroken boxes under broken ones and general rubbish. Every time.......

Complaints came from the recycle company despite my efforts to clear the three cages of the flattened boxes with plastic in, this as the delivery was arriving. Bread pallets thrown about blocking the back yard with the boxes inclusive. All store rooms were in a state (miss treated) every time! The freezer, chiller, internal and external dry stores a thrown/pulled about mess every time.

Internal dry store, when I arrive, almost every time included a path way of apple pie cardboard wrappers from the back to the door way. Despite this and now on my own, frequently pulled off to other areas/jobs. Complained: Apparently there being two to three managers plus one older in charge, they had to much to do, to many people to control; the real reason only told to me later at its end.... But There was time for two young male managers separately to rearrange the internal dry store when they felt like it: it was better for me all of the six times; I was told so.

The last time everything had to be put back in its place by me again to take the delivery. Only ever competent/interested, who had the respect to listen, non grown manager arrived for a time, and I requested that the two be stopped from playing with that store. Pointed out that it is half empty when they play and alter; I have to have it set for the delivery. Also noticed me struggling with the mistreated cardboard recycle cages and sorted that out by the next delivery.

All of the above other problems also evaporated for his time. The two week shut down for refurbishment/franchise. The external metal dry store had to be removed and I lost one third space. The manager brought in for this only then was informed that, putting any of the dry store upstairs breaks the agreement so cannot be used any longer as a production operated storage space, this was conveyed to me.

I informed that the input needs to be properly controlled, the delivery was too high. Also another delivery was required to control the loss of space plus the freezer was over full during holidays and all struggled to get to products or even get inside after a delivery. These requests took months to implement despite the immediate changes required, but finally told that the ordering was being done now by site. Months later the extra delivery day, and it took even longer to get the freezer and chiller that should of been included; included.

The dry store delivery in general: Medium delivery 4, large delivery 8 cages With boxes, mostly one of each, all open and accessible and their positions known by the staff, kept and set by me. There was no stacking of the boxes, the items need to be directly accessed. Stock can also then be directly, daily, counted for on site ordering. The shelving was of good quality and (spacings with width an important factor) its wider because it is free standing despite the very tight space.

A month or so after a new manager the dry store shelves were suddenly replaced. Before the delivery....... Now every shelf is packed FULL and more importantly, now stacked with boxes on top of boxes on top of boxes that people have to get into/find items. Now the box of the item required had to be located, the boxes on top taken off, put on the floor (not allowed), then re-stacked.

A packed pallet on the floor stacked with various boxes. So no room for delivery before the delivery. The upper floor, more boxes from the dry store.(during the shut down it was made clear to the manager by his managers and then to me that the upper floor can not be used as a storage space for the dry store as it is breaking the agreement by turning it into a production area) A small delivery. Four dry cages, three had to be repacked with the fourth and left out in the hall by me.

The second time on delivery..... I was called over to the delivery door, for delivery, by two of your managers who have been with MD at least as long as I had. I pointed to the still FULL dry store where I indicated and asked the serious question, โ€˜where do I put it, Iโ€™ve got no where to put it?โ€™ Only to find one of them bent over through gritted teeth bobbing around and waving his fists saying โ€˜you will put it away.....you will put it awayโ€™. At that point I vacated the premises.

Ice rink, four years in... Freezer streaming water internally at every one of its at least five daily defrosts. Due to previous experience of this being left till dangerous; informed the then main manager of the serious nature of water running down through the food boxes to the floor and the serious affect of this ice build up. I expected the managers be coordinated, pick up a phone to have the simple job done by an engineer.

Over a month no one gave a flying: then the problem was attended. After the repair told by โ€˜thatโ€™ manager with surprise that the ice covered the whole floor whilst indicating it was two inches thick, something already conveyed to me as newsworthy by another worker. The safety carpet is half inch. A trained engineer had to come in, see and walk on it to fix a minor blockage.

Then to be cleaned-out by two workers. Safety glasses, shoes, gloves and a pick, at -18 degrees, should of been the minimum supplied. The people in and out for you, using this, during their normal work attendance at that neglect... donโ€™t have correct footwear.

There is serous metal shelving located in a very tight area. Chiller. From the day I started was warned of the collapsing shelf in the chiller; four years on despite requests for that simple job; onion with water and produce boxes over the floor. Delivery time change.

Despite warning for four years that the delivery was at a bad time. On a return from time off a lads informed that the manager had hit a car when helping.

Not long after- changed to the requested 7.00am. I feel sorry for the kitchen.

Kaevon Yjr

I believe it was Einstein who defined insanity as doing the same thing over and over again, but expecting different results. If you are consistently shorted items in drive thru, just check your order before leaving.

You claim you do, buy are apparently as careless at this as the employees who fail to correctly assemble your order. As far as your demand for a $50 gift card for a $2 loss that you won't use at this location? Good luck. Why would I attempt to pacify a customer by given her money that will profit another location?

Sorry - that's a no.

And I'm sorry to hear about your dog. Though, not sure how it's relevant.

Kensey Acq
reply icon Replying to comment of Kaevon Yjr

Stressed workers, poor service....

Guest

Two simple suggestions: 1) if you don't like it, go elsewhere. 2) Try walking in to the front counter.

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