5904 1st Ave N, Birmingham, AL 35212, USA
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Attitude of shift mgr and limit of 1 refill on coffee.

Product or Service Mentioned: Mcdonalds Manager.

Reason of review: Poor customer service.

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I went to McDonalds at 5 am one morning and used a Booger King coupon to get 2 sausage and egg McMuffins, two hashbrowns and two small coffees for $5. The girl asked me if I would prefer to get a large coffee instead of two small ones and I said "Yes Ma'am" When I was through with my meal and had drunk my cup of coffee I went back for a refill and there was a different girl there and when I asked for a refund she told me that they didn't give refills on Large coffees anymore, only on the small ones.

I explained to her that I had used a coupon that said two small coffees but had gotten the large instead and she reluctantly agreed to refill it. Next time, I'll be sure to get two small coffees and then just take both of the back for a refill.

I think that you should get a refill on your coffee, no matter what the size it. That is the first that I have ever heard of that stupid policy.

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