mc'donalds has left me absolutely jaw droppingly gob smacked! the food is ok, i don't mind that.
what i hate though is the staff's ability to screw up orders on a regular basis, and thats on a statewide level not just a local store.i'v been goin to maccas for years and you honestly would not believe the ingenious ways the staff can mess up an order.the most common problems are as follows: you dont get what you order or you get short changed in your order.i'v been short changed with my change too.you dont get serviettes in your bag or a spoon for sundae's (takeaways).you get the wrong softdrink flavour (too much ice also, makes your fizz flat) or they mess up your coffee.when you order a large fries the staff seem unable to fill the box to its utmost capacity and the first thing they do when the fries are cooked is load them up with salt,yuk! the latest installment came just this morning (11/11/2010, ulverstone,Tasmania)i ordered breaky, when given the bag with muffin and hashy's i placed it on my lap to check the contents (all there)so then placed the bag on the front seat of my new ford fairmont.as i drove off i noticed a sticky substance on my arm. i thought for a moment and checked my order bag....the base of it was drenched in maple syrup.HOW THE *** DOES THAT HAPPEN! so i drove back to the store ,informed the manager of my sticky arm,sweatpants and car seat and got my money back(should have made him pay for fabric cleaning too!).
the manager asked for the receipt so i informed him it was glued to the bottom of the order bag!!!! now i'll tell you in my opinion why maccas has poor service,its simple, the only staff member who is above the age of 16 is the manager.why is that,cause a teen does not have the mental capability to manage a store and therefor should not be preparing or serving food to "valued" customers.
cost cutting measures and employing young people for minimum wage will be the downfall of this food giant.my 9 year old son loves maccas but he is already learning that you will get poor service consistently no matter where you go.he is the next generation of mc'donald customer....or is he? from firstname.lastname@example.org
Product or Service Mentioned: Mcdonalds Manager.