While in Champaign, IL several days ago, I went to a Mcdonald's looking for a quick snack. It was late and night and there was only two employees behind the counter.
My friends and I went in order of ordering, one at a time. Out of the seven of us, I was third to order. I was asking for a fruit smoothie and was interrupted by the cashier sneering "It's broken." with the angriest face I imagine someone could make. I shook it off and said I would have a chicken snack wrap and a small french fry.
My total was around $3.65. I gave her three singles and sixty cents but I lacked an extra nickel. I frantically searched for one, but then I realized I didn't have it. I apologized.
The woman ripped off the receipt angrily and handed it to me. I could understand her anger for not being paid in full, but a measly 5 cents? Anyway, we all waited patiently after we had ordered. When my first two friends had gotten their food, I expected mine soon.
But instead, the fourth person to order got their food before me. I didn't think that much of it until the next three people got their food and I was still waiting. I could see the tortilla lying in the back with nothing on it. The cashier was cleaning near the front counter and the other employee was cleaning some machines or something while my food was going untouched.
For about 8 minutes I waited, not saying anything. Eventually, the fixings were put on (A piece of chicken, lettuce, cheese) and my fries were done. Needless to say, I was furious. I can't believe they would act so rude to someone who didn't have FIVE CENTS to spare.
I have gone to places where I have been 60-70 cents short and the employee is very kind and says "Don't worry about it." I apologized for not having correct change, but I still got treated like dirt. That McDonald's is not getting my business again.
Product or Service Mentioned: Mcdonalds French Fries.