I have never had a worst experience at McDonald's than I had this morning. I went through the drive-thru and ordered food and three small coffees during the promotional period offering of free small coffee.
When I ordered three coffees they asked me if I had three people in my car and I said yes. Then when I arrived up at the window they asked me again and I rolled down my back windows to let them see there were three in my car. The woman at the window then told me they could not give coffee to my teenage daughter and her friend since they were not adults. I proceeded to tell them there is no indication on their advertisements stating you have to be over 18.
The woman went and got the manager of the store who came to the window and stated we do not give coffee to children. It is only for older people. I let her know that there was nothing stating it was for adults only. Then in a judgmental, disrespectful tone of voice she said, "you give your children coffee?" and I said yes at times.
She handed me the coffee with a scowl on her face. Then I find out they purposely did not put cream in two of them as I had requested. I have never had a restaurant try to tell me what I can and can't give my child.
They are not the parent. The customer service at this restaurant is unacceptable and I will never return to this restaurant again.
Reason of review: Poor customer service.
Preferred solution: Better customer service training for employees and managers..