McDonalds wanted to charge me 60 cents each for three additional ketchups. I asked for 6, in the drive through line, I ordered two sandwiches, medium fries and a 10 pcs McNuggets. I don't think 6 ketchups are an unrealistic request. I have two kids and asked for 6 individual ketchup packets. The cashier charged me $1.80 additional for three ketchups at 60 cents each. I have many many times i have asked for ketchup and was told fine and it was put on the order screen at the drive through and was never put in the bag. I frequent this McDonald's at least once a week. (rt 38 and arc road, mount laurel NJ 08054 telephone 856-778-9021.)
I told the person that I was not going to pay for three ketchup packets and they said I will just give you four packs and only charge you 10 cents for one. I told her that I was not going to buy ketchup at McDonalds. She said that it would be taken off. I waited a moment, but there was a big line on the drive through. So I went to the first window and was told the same sum, as previous, with the price of the ketchup included. I told the cashier that i was not going to pay for the ketchup, and they responded it is only ten cents each. I asked for it to be taken off, the cashier had to find someone to approve/help ***. It was eventually taken off. And when received my food, i looked in the bag and there was no ketchup. I then had to re ask for ketchup, please. And I was given a small hand full of ketchup. It was not counted, just grabbed and handed to me. I looked at the ketchup and there was 5 packets. I guess it does not pay to ask politely, and up front.
It is absolutely revolting that they are going to charge additionally if i go over my allotted three ketchups. They lost a very good customer.
November 3rd 2011
Monetary Loss: $11.