What would you do if this had been your 6 yr old child?
Part of a letter I wrote to McDonalds owner..
Approx. 5:00 pm, Saturday October 22. My mother & I decided to take my son & nephew to McDonalds for a treat while we had coffee. My son & nephew wanted Mcflurries & a Happy Meal and were excited. The 3 went to sit at a table & wait for me. I took my order to the table, as I reached for my lg coffee, before I can say I had a grip on the coffee, I went to grab the cup which was not firm as the lid wasn't on properly, the cup of coffee fell over the side of the tray and spilled all over my son's stomach area & right leg. He screamed at the top of his lungs & cried loudly. My mother was sitting beside him & grabbed him to stand him up & we removed his t-shirt, tried removing his pants but he wouldn't allow us to take his pants off. I know the lid was not on the coffee cup properly. The entire contents spilled on my son. Had the lid been properly secured onto the cup, the incident would have been avoided. As my mother tended to my son, I was clearly angry and outraged. I grabbed the coffee cup and took it to the side counter & said to the server,'the *** lid was not on the cup right'. My mother asked for the manager,**** told us she was the one in charge at the time, my mother told **** we wanted to speak to the boss.**** told us she had told the boss what happened because the boss wasn't at work at the time, they don't work on weekends but the boss would be in on Monday and was aware of what happened through a phone call she placed.**** then put cream on ****'s stomach area because it was clearly red from the coffee. A man who I believed was also an employee of McDonalds was with **** and he asked me what I wanted them to do, I asked him what he would do if that had been his child and he said he would be very frustrated. I told **** that they will pay for a shirt and pants for my son as I hadn't intended to purchase clothes when I came to Walmart, she said yes, bring the receipt and she'd give me a cash reimbursement. I wrote a quick statement as she asked for one. My son was clearly hurt, humiliated & traumatized as he stood in front of at least 12 other customers shirtless. I was clearly upset and visibly shaken and so was my mother. My son was obviously hurt by the spill of coffee on him as he screamed and cried as any young child would. I didn't receive any apology from the McDonalds employee that served me the coffee but when she did come out to clean the spill she said,'the lid was on', I looked directly at her and told her,'the lid was on top of the cup but you didn't put it on the cup right' She didn't direct her comment to me, she didn't look at anyone directly when she said it. I have ordered coffee many times at McDonalds and have never been served a large cup of coffee where the lid had not been properly secured until now. The lid on my coffee should have been properly secured when my order was served to me to avoid an accident like this from happening, after all the coffee served does come with a lid. This was a horrifying ordeal for all of us.
I believe my claim is reasonable that it's the fault of the McDonalds employee that served me my order. The server has a duty that lids on large hot coffee should be properly, securely affixed to the coffee cup because when you receive your order of coffee at McDonalds, you get the coffee cup with a lid attached to prevent horrible accidents such as this one and I trusted that the lid had been properly and securely put on. It's my responsibility to realize that coffee is HOT and to be careful, but it is the responsibility of the person handing it to me to affix the lid on tightly and securely. Lids that are put on properly, especially for coffee cups, should not just come off when a person goes to grab it off of a tray in front of them. If you have any type of surveillance, that will conclude my claim.
**Wish I had known the lid was not on properly.
Product or Service Mentioned: Mcdonalds Coffee.