Rock Hill, South Carolina
Not resolved
1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Staff
1 comment

I want an answer as to why the "cleaning" process supposedly takes so long on the frappe machines. And why it happens multiple times a day and ALWAYS during peak business times like NOW at 7:30 a.m.

Its ridiculous.

Also the same thing with the Ice cream machine. It's so unacceptable and completely *** that McDonald's can't address this concern when OBVIOUSLY I'm not the only one to feel this way!

Reason of review: Poor customer service.

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Anonymous
#1069279

The frappe machine takes around 30-45 minutes to clean. I know at our store the maintenance man does it when he gets a chance and usually that is in the early morning when there isn't much of a demand for frappes or smoothies.

The ice cream machine goes through a heat cycle every night automatically to pasteurize the mix, it takes several

hours to cool down enough to form ice cream. If they are doing the weekly cleaning of the ice cream machine, that takes a couple hours because they have to drain it, totally disassemble and clean all the parts, then put it back together and fill it and then it takes time to get back to the correct temperature.

It sucks, but these cleanings need to take place or else either machine gets really gross, really fast. Your morning cravings for frappes and ice cream unfortunately do not coincide with the majority of the customer's appetites.

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