Me and my daughter went through the drive thru to attempt to get a quick meal, which in turn ended up being a complete disaster. First they girl kept messing up the order when I was telling her what we wanted, she put up an individual sandwich even though we said we wanted the meal, messed up our drinks on the monitor and then proceeded to continue with problems completely messing up the whole order with totally different food than what was ordered.
She asked us to pull around to the window, still trying to fix the problem, she needed a supervisor to fix the mess up. The girl proceeded, and told me the price which was totally different that the first, and said the girl was in training, I told her that if she was trained right she probably would not have these issues. I also told her that for all the problems I went through I thought we deserved one of the meals free. We went to the next window, got our drinks, which were not full, were then told to pull forward because the fries were not ready.
Needless to say, they still were not fully cooked when brought to us. My daughter said she was very disappointed and did not think that waiting 20 minutes for fast food was right, when we can wait for a plated meal as a regular restaurant in less time with better attitudes. I think the cashier should be talked to and retrained to work with people and change her attitude or not train at all- KS#12 is her number and the McDonalds at 848 S. Morrison, Collinsville, IL.
Store # 17960.
Thank you, Yvonne Vojas I am very upset and will not EVER go back there again, and will also tell my friends and call the BBB.
Monetary Loss: $13.