Earlier this week I saw your TV ad about a Pot Pie meal. Tonight I asked a staff member if they had this item.
Cashier could not understand my order but said she had the item. Terrible speaker system was part of the reason I guess. I got to the window, paid my bill and was handed a bag with McBites. I again asked if she had the Pot Pie - she said with some negative attitude "did you check the outside menu?" I responded that that was why I asked her but she continued to think I meant McBites.
Our exchange got testy and she again showed attitude and kept repeating her question. I asked to speak with the mgr, who also could not answer my question, "do you have the Chicken Pot Pie?" She (the mgr) also said that I ordered McBites - which I did not! I asked for my money back then left without my order. The name of the item, Chicken Pot Pie, seems to confuse folks speaking english as a second language - plus the staff hours on the job seems to have cut tempers short for both staffers.
Have you seen UNDERCOVER BOSS? Maybe your corporation should.
Frankly, returning soon to a McDonalds anytime soon is not on my agenda. This is the second time (at two different locales) that the Pot Pie has left staff wondering what I was asking for.
Monetary Loss: $5.