I pulled up to the intercom nearest to their building and two vehicle that went to the second intercom receive the service first. The other driver behind me waiting for a service thought it may be broken.
As soon as it was reported that the intercom maybe broken, a vehicle pulled up, not knowing the issue, received help. I had transfer to the "working" intercom and waiting AGAIN to get a service. Finally, I did. The worst part was the employee who was handing out our food wasn't talking at all.
I believe a customer service should initiate a friendly "hello" or "hi" or something. In addition, we didn't get a "thank you" comment. Here's my thought process, this is the store managers market and not employees market. McDonald is a customer oriented business.
Business like this only survive because of its customers. I will have a zero tolerance to those employees who doesn't comply with customer service policy if I am a manager in this franchise. It's not a complicated task to hand the customer's order nor train a new employee to tend the cash register while taking an order. Most of the employees of this franchise only have short goal in mind.
Get a job here and have an experience and look for a "better" job. I am not telling the store manager what to do but give her something to think about.
It's up to her to decide. I hope she choose wisely particularly if keeping that employee who started it all is a wise decision.
Product or Service Mentioned: Mcdonalds Manager.