McDonalds

Someone responded to my compliant and told me "Kiosk is not a computer" and "with your limited computer skills you were able to access Mac's site and send a compliant".

When I read the comments my first thoughts were WOW!, A double WOW! I now feel obligated to follow up and this person has no idea what they are taking about and totally missed the point about my compliant.

First, my compliant was from the lack of service, rude behavior of the manager and the fact that I wanted to eat at Mac's.

This does not change the equation. Which is, Rude and/or no service equals no customers. If Mac does not want to hear the compliant and post so people can comment on good for them. Not me.

The $15.00 I said I spent, you are correct. But the site did not allow me to explain what I wanted. I said it because I went to another restaurant. If Mac wants me back they will need to apologize and give me back my $15.00.

Otherwise their are hundreds of fast food restaurants to go to that offer better service. I was not attempting to defraud the company but again the site did not allow me to present my message as intended.

Second, I said I had limited knowledge of computers. I don't know what makes them work. But I know how to use them.

The person who commented on my compliant seems to have no knowledge at all about what they are talking about. let me say this very slowly so this person can understand. A KIOSK is a COMPUTER! Agree they are a special computer terminal but still a computer.

They are specifically designed for general public use and tailored to special task. IE: Airports, Banks, etc. Granted you can't use it to write Excel spreadsheets, or create PowerPoint slides, or send emails, or use Word for communications but the same they are computers. Do I need to say more!

The person need to get a life or at least know what they are talking about.

If Mac is reading this email the point I was making before I had to answer this uninformed daily compliant writer is no customer should be given the treatment I received. You want to make this right? Then send me a check for $15.00. If not, Hello Burger King ( great chicken sandwiches), Wendys (great service), Chick-fil-A (The best) , In-N-Out, (quick service, That's why they call in in-N-out) Five Guys (great service),Shake Shack, (great milkshakes), I can go on but I guess you get my point.

A lot of choices so who wants to go to a place and get bad mouthed but someone you are help paying the bills. It's up to you Mac, Not the people who respond to complaints.

Oh another thing this person said that although I didn't have the skill to use the Kiosk but I had to the skill to write a compliant. That's because again I never said I didn't know how to use a computer and to Mac's credit there site is very user friendly. They provide direction all along the path to get the information they want by using queues.

Very good site. The only thing I would change is put a comments section so people can explain if necessary

I'm signing off and will not comment again. I thought Mac really wanted to know about the issue.

It seems all they want is people to make stupid uninformed comments and entertain themselves. Not for me.

I decided to go to McDonald's at 1000 Commerce St in downtown Dallas on Sunday, January 25th. I entered the restaurant and ordered my #4 meal from a very nice cashier.

I waited about 10 minutes for my order and proceeded to sit down to eat it. About 5 minutes later, I heard a security person yelling at someone about not eating in the restaurant, not realizing he was yelling at me from across the restaurant! He then walked up to me and loudly told me I couldn't eat my McDonald's meal that I just ordered in the restaurant! He accused me of not hearing/ignoring him!

Mind you, there were no signs that said customers couldn't eat their McDonald's meals in this McDonald's restaurant! This security person was unbelievably rude!

There were about 15 or so other people in the restaurant when I left who would have heard him yelling at me! This lack of customer service is not acceptable by anyone, including security support!

I walked in and ordered food on their kiosk. I've been asked to hit the button to unlock the ladies' restroom because I needed to use the restroom.

I stood there for probably almost 10 minutes, and then when I walked back up to say, 'Hey, can you unlock it?' the manager of the store proceeded to get an attitude with me and told me that if I was in there longer than 10 minutes, she was going to come in there and remove me. Then, when I sat down after using the restroom, she proceeded to talk to her general manager, who was there, and tell her that I didn't order any food. I corrected her and told her, 'Yes, I did. I'm waiting on it.' 10-15 minutes later, I still didn't have my food.

I said something to her, and about 5 minutes later, I had my food, maybe even longer; I don't remember.

Then I got my order, and there was stuff missing out of it. I have never been so appalled in my life and embarrassed because there were other customers in there, and when I said something to the general manager, she was like, 'Okay, thank you, have a good day,' and never even said anything to the manager of the store.