Mcdonalds - Rude, condescending treatment from manager

458 of 1275 Mcdonalds reviews

I went to the McDonalds on Boulder Highway near Flamingo in Las Vegas this morning.I ordered a Sausage McMuffin with Egg and a large coffee, then changed the order to the meal version that includes the hash brown before I drove up to the pay window.

Paid the correct price for my updated order, then went to the pick up window where they handed me a sausage McMuffin and coffee. I told the girl I had changed the order and had the full meal coming and that I had paid for it. Without saying a word, she closed the window. The next thing that happens is a manager shows up at the window, a young girl, who tells me I did not order the meal because she heard me order through her headset.

She obviously didn't hear me update the order at the end. The problem is that she had this *** smirk on her face and was so condescending. After having to argue repeatedly that I had paid for the updated order, she finally hands me the meal and acts like she is letting me get away with ripping them off, saying "just go ahead and take it". That's the maddening part.

I was so angry that when I drove out and suddenly realized I had the receipt to prove I paid for it, I couldn't resist turning around to go back even though it made me late for work. I showed her the receipt and rather than admit she was wrong and maybe say "I'm sorry", she gets that *** smirk on her face again and says, "I gave you what you wanted, didn't I?", at which point I just left because I was beginning to see red. Obviously, the word sorry isn't in her vocabulary. Just a side note, I had stopped there for lunch the day before and got back to work with the wrong order.

I will NEVER go there again. It's no wonder I keep hearing on the news that McDonald's sales are down drastically and they are scrambling for ways to improve sales. They need to teach their employees to treat their customers better.

Look, I realize it's just fast food, but don't treat me like I'm a liar or a cheat when you're the one who is wrong.Say away from this McDonald's.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Reason of review:
Not as described
Product or service
Sausage Mcmuffin
Review category
Fast Food
review #620421
Had an experience with Mcdonalds? Submit review ›
Helpful? 5 Yes 5 4 No 4
Had the same issue 0 Yes 0
458 of 1275 Mcdonalds reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous Response

Nov 24, 2015 #1068774 Hickory, North Carolina, United States

I understand your concern, but customers are rude and are liars too. Sometimes customers do lie to get free food. Not all customers but some customers do.

3 2 Reply
Anonymous

Jul 03, 2015 #1003123

Well I would hope that their sales would be down because people have learned to eat healthier. People should stay away from McDonalds and all of these fast food crapholes. I am sick of "America the fat!"

1 2 Reply
BlackMan

Apr 10, 2015 #970532

Lesson learned: Don't deal with fast food companies that hire black women.

8 7 Reply
anonymous

Apr 10, 2015 #970518

You made an *** of yourself for going back to show the receipt. You just plain couldn't leave well enough alone, could you.

6 12 Reply
Anonymous

Apr 12, 2015 #970960 Gainesville, Florida, United States

Actually, the only @ss in this story is the pathetic manager. Her first smirk was because she thought she was in the right. The second smirk was because she realized she was an id*ot but wasn't woman enough to admit it. Just because You would have been too chicken sh*t to turn around doesn't mean the rest of the world is.

8 1 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Mcdonalds. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Mcdonalds.
Filing a new complaint about
×