I stopped in to the W. Michigan Ave.
(Jackson, Mi) location around 10:30pm to get our family some food and waited in line around 10 minutes. My husband and I had order $20 worth of food including 2 Mcdoubles with extra onions, 2 big macs with extra pickle, 3 fries, 2 drinks, chicken nuggets, etc. When we droce up to get our food the lady at the window was very rude. We checked our food after pulling up to noticed our order was messed up (the mcdoubles).
We went back thru the drive thru and the guy said due to the line being long to come inside. I went inside and waited to be helped but they acted as if I was invisible. I said EXCUSE ME when a young girl came over so I told her about the order being wrong and the girl laughed and thru the mcdoubles in the garbage and went in the back. I waited another ten minutes when I started to get MAD.
I tried to get someone to tell me what was taking so long but again I was invisible. With my 15 month old son in the car with my husband I just left. When I got outside I realized ..hey I just paid for items I never recieved so someone WILL do something and I stormed back inside to find the manager. I finally got him to come over and told him about everything and how now 35 minutes later my other $15 of food was FREEZING COLD.
He slapped down $5 on the counter and said have a good day. I was so embarrassed and I felt belittled. Like he was saying all I wanted was free money or a meal.
IF THIS IS HOW PAYING CUSTOMERS ARE TREATED THEN I WILL MAKE SURE TO LET EVERYONE KNOW!!!! I WILL NEVER USE MCDONALDS AGAIN!
Product or Service Mentioned: Mcdonalds Chicken Nuggets.
Monetary Loss: $15.