I've been a Mcdonald's customer for over 25 yrs but I was never more disappointed with the lack of customer service on November 15th of this year. I had just left my dentist office with my three kids. It is about 1:00pm. I had taken the day off work to spend with them. I wanted to take them to one of your restaurants (Kenmount Rd, St. John's, NL)
I proceeded through the drive thru, I gave my order. Paid at first window then picked it up at second. As we drove away I just happened to look in the bag. What do ya know it was someone else ordered. The only thing they got right was the fries.
We went back, parked the car. I went inside with the order that was given me leaving my 3 kids in the car (mind u they are 17, 15 and 12 respectively). Explained at counter what happened at the drive thru. They asked what I ordered, the lady went, came back with what I thought was the CORRECT order. I took it and left. Once in the car my kids said they also gave us the wrong drinks. I sent my son back in for the correct ones.
Once Kyle was back in the car we left. I was quite upset needless to say. We left and headed home. As I was driving the kids started sharing up there dinners. My daughter, Faith, the 12 yr old started to cry. She got her fries but not her burger. She only likes the Mcchicken. You can understand my frustration at this point. We were in traffic headed home on Kenmount rd, maybe the busiest rd in St. John's. Holy *** they got the order wrong again. I know you can get screwed at the drive thru from time to time but a double wammie. I was livid. We drove straight home. Never got our order right and the kids were all quite with the exception of Faith, my youngest.
Once home I called the McDonald's office only to get an answering machine. I left my message of disappointment and asked for them to call me back. I wanted
McDonald's to make this right, To make things right by my kids. Anger was fueling me at this point, my day with my kids had been ruined. A day off work with my kids had been turned upside down by McDonald's Kenmount rd, St. John's NL.
It is now 4:30pm and I have yet to hear from. I manager a very busy optical location and understand things can sometimes unravel but this was terrible from the get go. It just snowballed into something I was not ready for. Customer service is paramount, where is mine.
Please respond in kind, your truly,
Fax to mcdonalds (416) 446 3443
Product or Service Mentioned: Mcdonalds Burger.
Monetary Loss: $40.