Went to McDonalds drive thru in Franklin, ky where i live on 11/30/2012. I ordered a grilled chicken meal add cheese large size with coke. When I got home the chicken was crispy instead of grilled and it along with fries were ice cold. I tried for an hour to call and report this but the phone remained busy for an hour.
When I finally got through the manage assured me she would make note of this in a log book they keep for complaints and assured me the next time I went to Mcdonalds they would replace my order and she asked for my name and told me she would write it down in their book. I tried to get my order replaced today on 12/5/2012 and they told me my name was not in their book. So I got really pissed and told them nevermind and drove off. Their service really does suck.
Very unsatisfied customer,
Monetary Loss: $7.