On Sunday, July 22, 2012 I went through the drive-thru at the McDonald's at 10092 Dorchester Rd., Summerville, SC. I had been working, it was hot and I simply wanted a sweet tea to cool off--well I got a lot more. I paid for my drink, drove forward to the food window and was told by a confused looking employee that "I would have to pull up while they made more". I was surprised, but complied and pulled forward. Watching in my rear view mirror as 1,2,3,4,5,6,7,8,9,10 cars were served and STILL NO TEA! After literally waiting 10 minutes, I got out of my car, locked it, and walked in.
In this particular McDonald's you walk past the drink counter before getting to the food couter--I pulled the seet tea spigot--and behold! Sweet Tea flowed! I then walked to the counter and in a fairly loud voice asked (to any one of the 10 frantic employees muddling around behind the counter) "why do I have to wait 10 minutes for sweet tea, and it is flowing at your drink counter!?!
Well, this is where the problem started; the same employee who told me to pull forward yells in a loud voice; "I TOLD YOU WE NEEDED TO REFILL IT!" Stunned I took the cup I was handed by what appeared to be the manager, then looked at him and pointed to his employee announcing; "thanks, but THAT guy has an attitude". I then proceeded to the drink counter (now very frustrated), and poured my OWN sweet tea. The manager then walked up behind me in an obvious attempt to talk to me about what happened, and was interrupted by this rude employee (the one with the attitude) who then chimed in and stated it was... "ME WHO HAD THE ATTITUDE!" Well, being 6'5" 280 lbs. I am not easily intimidated, and I then told the employee that; "I am the customer, and I am ALLOWED to have an attitude when I wait 10 MINUTES FOR A SWEET TEA!" This employee then said (and here is the kicker) "Ok so, I am off work now...let's go outside", and threatens me!!!!!
When I looked at him, I laughed, and asked; ..."are you THREATENING me?" He continued his tyrade and instead of disciplining the employee--the manager asked ME to leave for "disturbing his guests"!!!!!
I contacted corporate, received a call back from some "supervisor" who basically said he (the employee) would be reprimanded, but NOT fired!! Can you imagine!!! So, now if (and I doubt I ever will) I decide to go back to that store--I get to run the risk of this nutbag doing something even worse to me.
I HAVE BEEN A LIFETIME CUSTOMER OF MCDONALD'S AND AS OF TODAY (7-25-12) I WILL NEVER FREQUENT A MCDONALD'S RESTAURANT AS LONG AS I LIVE!!!!!!
Product or Service Mentioned: Mcdonalds Manager.