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Went to liberty Fairfield mcds on route 40. Waited 40 mins to watch 4 girls laugh an look at the same screen.

Gave me no recient no change an cold food... never have i ever.

Product or Service Mentioned: Mcdonalds Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1508253

I found out the hard way that you should never order breakfast outside of the normal busy breakfast hours. I took one bite of my hash brown and it was cold, tasted like it had been sitting around since breakfast.

When I took it back up to the front counter to complain, the girl looked at me like I was an alien from outer space and the manager looked *** Offed" and gave me a look like he was disappointed in me. I had to wait a real long time until they finally made me another one, i think they said something about having to search through packages in the back somewhere. I thought that it was very strange, since they were heavily advertising at that time that you could get breakfast all day long. I usually don't go to McDonalds unless I'm very, very hungry.

Once, I had a coupon to buy one meal get one free. One of my fries was cold and yucky and the other one was fresh and piping hot. I couldn't understand why they just didn't give me piping hot fries for both orders. I ate both of them anyway, and didn't feel like going back to complain.

It just added to me being that much less likely to give me my business in the future. But the next time I went back, I specifically asked for fries freshly cooked and they again gave me stale fries and before I took them I asked the girl if they were fresh and she said that they had just come out of the fryer, but they hadn't because I had been watching. So when I took them back, they acted very pissed off, but I got my fries right from the fryer. What an ordeal!

I try to not going to McDonalds as much as I can. All I gotta do to talk myself out of going is to remember eating those gross cold fries that had been sitting around a long time, and I am instantly convinced that I'm better off not going!

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