Liverpool, New South Wales
Not resolved

Wanted to purchase a meal deal but did not want soft drink. Requested small thick shake instead of medium soft drink as per normal.

Always previously been able to pay small excess for change of drink. This time at Westfield Liverpool was told that I had to pay for meal deal and then full cost of thick shake would be added. I was then insulted by statement that McDonalds always had this policy and that I could not have previously changed drink choice. Last week I purchased, at this outlet, a meal deal with 75 cent addition to cost to cover change of drink.

I was told that this could not have happened.

Whenever in the past I have had a meal deal, purchased by myself or my wife, I have not had a problem. I will not be eating at this outlet again

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